Senior Technical Consultant - Dynamics CRM

ienced Senior Technical Consultant - Dynamics CRM with over 8 years of experience in implementation and support projects. The ideal candidate will have deep expertise in designing and developing customized solutions within the Microsoft Dynamics CRM ecosystem, particularly in Sales and Service modules. This role requires hands-on experience with plug-ins, workflows, integrations, and Power Platform tools, along with strong collaboration skills to deliver high-quality solutions in Agile environment

Location: Sydney (NSW), Australia

Salary: AUD 108,571 - 119,893 ( Annual Gross)

Please Note:-The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Roles and Responsibilities:

• Design and implement scalable, secure, and high-performing solutions using Microsoft Dynamics 365 CRM (Sales & Service modules).
• Develop custom business logic using server-side code, plug-ins, workflow assemblies, and integration modules.
• Collaborate with Scrum Masters and cross-functional teams to deliver sprint commitments.
• Perform impact analysis and provide technical support and metrics for deployed solutions.
• Configure and deploy business functionality using Dynamics 365 CRM on the cloud.
• Ensure adherence to development standards, documentation, and best practices.
• Troubleshoot and resolve technical issues in production and support environments.

Skill / Competencies / Experience:

ESSENTIAL

• Good knowledge of technology landscape to be able to guide team.
• Tertiary Qualification in IT / Computer Science / related discipline.

PREFERRED

• 8+ years of experience in IT with a focus on Microsoft Dynamics 365 CRM implementation and support
• Proven experience in Sales and Service modules
• Strong development skills in C#, JavaScript, HTML, and XML
• Hands-on experience with Dynamics 365 CRM SDK, Custom Workflows, Plug-ins, and Application Customizations
• Proficient in Power Automate (Flow) for business process automation
• Experience in complex application development on the Microsoft stack
• Familiarity with SSIS for data integration (preferred)
• Comfortable with cloud-based deployments and solution design
• Strong understanding of integration patterns, security models, and data architecture in Dynamics 365 CRM
• Experience with Power Apps, Dataverse, and Azure Functions
• Exposure to DevOps pipelines and CI/CD for Dynamics deployments

ADDITIONAL

• Excellent customer facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."