ServiceNow ITOM Developer

Infosys

2.7

(23)

Monterrey, Mexico

Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
  • #116789BR

    Position summary

    partnering with the business and continuous service improvement will form the base of the role.
    Required Qualifications:
    • Candidate must have a proven track record in successfully designing & implementing CMDB for an enterprise.
    • Candidate must have experience with industry leading Discovery tools.
    • Candidate must have experience in implementing large and complex business service mapping solutions.
    • Candidate must have knowledge about IT Infra components and properties in scope of Service Mapping.
    • Candidate would need to understand the Application architecture and design the service map accordingly.
    • Candidate would need to identify risks and issues related to Application/Infra Service Mapping needs.
    • Candidate would need to have experience with Event Management alert setup in Service Mapping.
    • Candidate should have expertise in identifying functional, technical, and business requirements and provide solutions.
    • In addition, candidate is expected to support monitoring practice development initiatives, customer presentations / demonstrations.
    • Design / Implementation / Support of Discovery, Service Mapping & CMDB needs for medium to complex environments
    • Perform complex / technical solution design and implementations.
    • Create solutions based on ITIL good practices and implementations.
    • Maintain documentation of configured metrics and configurations.
    • Interact with Infra / Network / Application stakeholders in determining appropriate monitoring needs.
    • Programming and / or scripting languages exposure would be plus.
    Experience:
    • Minimum 5 Years of industry experience with Discovery, Service Mapping & CMDB build with hands-on experience in small & large implementations.

    Preferred Qualifications:

    • Good understanding of architecture / infrastructure concepts and ITIL implementation.
    • Certified System Administrator and Certified Implementation Specialist (ITOM).
    • Planning and Co-ordination skills.
    • Good Communication and Analytical skills.

    The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

    Why you should apply for a job to Infosys:

  • 4.2/5 in supportive management
  • 57% say women are treated fairly and equally to men
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our STEM education and maker movement programs enable you to support a more equitable digital society
  • At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
  • At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.