ServiceNow ITOM Event Management Architect

ilding solution on ServiceNow platform.

• Design, configure, and deployment of ServiceNow ITOM modules leveraging industry best practices and standards.
• Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas.
• Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality.
• Contribute to internal artifacts and deliverables to ensure they meet solution requirements.
• Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals.
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts.
• Maintain instance integrity & security based on ServiceNow best practices.
• Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
• Contribute to the sizing and scoping of product line projects for ServiceNow - ITOM.
• Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
• Good knowledge of ServiceNow CMDB and CSDM data model.
• Understands Discovery scheduling and potential network impacts.
• Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients.
• Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items.
• Understanding of the Identification and Reconciliation engine.
• Understanding of platform security and integration best practices.
• Understating the concepts of AIOps and HLA, AL/ML and Regex.
• All applicants authorized to work in the United States are encouraged to apply

Preferred Qualification:

• ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping.
• Good knowledge on custom discovery - Akamai, APIGee, Kong, Rancher Kubernetes, NGINX, Cassandra, Yugabyte, Redis, Kafka, Monga DB, Netezza etc.
• Lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
• Oversee developers work, and own overall quality and delivery of development.
• Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.
• Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
• Proven success on projects with large-scale deployments; understanding of infra domain life-cycle management.
• Capable of executing hands-on development for stories that cannot be delegated.
• Ability to develop high level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.
• Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage).
• Good knowledge of ServiceNow CMDB CSDM data model.
• Experience with Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration.
• Working knowledge of configuration management tools, methods, and processes.
• Basic knowledge and awareness of various other modules like ITSM.

Benefits :

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.