ServiceNow OCM Specialist
Guadalajara, Mexico
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.
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Position summary
readiness, adoption metrics, and resistance management.
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Collaborate with project managers, business analysts, and ServiceNow developers to align change activities with delivery timelines.
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Assist in preparing user-facing documentation, FAQs, and support materials.
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Facilitate post-go-live support and continuous improvement feedback loops.
Required Skills:
- Strong understanding of Organizational Change Management principles and methodologies.
- Knowledge on ServiceNow implementations, especially ITSM, ITOM, or HRSD modules.
- Excellent communication and stakeholder management skills.
- Ability to work across cross-functional teams and manage multiple priorities.
Why you should apply for a job to Infosys:
4.2/5 in supportive management
57% say women are treated fairly and equally to men
Our STEM education and maker movement programs enable you to support a more equitable digital society
At Infosys, our D&I charter draws inspiration from our values and is contained in the first tenet of our Code of Conduct and Ethics.
At Infosys, we nurture that spirit with technology that can inspire you to not just ask ‘what next’, but actually help you to build it.