ServiceNow SecOps Vulnerability Response SME

e in ITSM modules (Incident, Problem, Change, CMDB & Asset - not limited to) will be an added advantage

• Working experience in implementation of catalog items and record producers.
• Working experience in configuring Vulnerability response applications and integration with one of vulnerability scanner tool
• Configuration/Customization of the Service Now system, including creating workflows or flows.
• Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service
• Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.
• Performs integrations and process automation using Service Now Orchestration.
• Load, manipulate and maintain data between Service-now and other systems.
• Thorough understanding of ServiceNow Security incident response and Vulnerable Item processes
• Performs system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application.
• Hands-on design, development and deployment experience with the Service-now platform.
• Experience with REST and SOAP integrations.

Required Qualifications:

• Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Hands on experience on ServiceNow Security operations Vulnerability Response,
• Hands on experience on ITSM module
• Should have worked extensively on ServiceNow Integrations with other external system
• Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment
• Must have working experience Agile environment
• Experience in CMDB, Discovery and integration with other external modules
• Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
• Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc...).
• Hands-on experience developing using JavaScript.
• Hands-on experience working with relational databases.
• Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
• Service Now Certified Application Developer is an Advantage

Preferred Qualification:

• Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.
• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
• Define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
• Experience designing and implementing client facing solutions leveraging involving ServiceNow.
• Experience of performance compliant design, sustainable solution architecture
• Experience implementing and integrating enterprise software applications.
• Ability to understand ServiceNow lifecycle, multitask, time management skills
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training
• Practical experience with agile methodologies/tools
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams

Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information