Technical Operations Executive

umentation
Handle escalations for special and expedited order requests.
Collaborate with cross-functional teams (Sales, Provisioning, Billing, Operations) to reconcile order status.
Partner with Sales, BPI, Sales Engineers, Account Management, and Product teams to resolve ordering issues.
Respond to inquiries from the Sales Team.
Validate contractual and customer information.
Maintain close working relationships with Sales/CCMs to ensure timely and accurate order entry.
Apply critical thinking to evaluate order packages and ensure accurate translation into ordering systems.
Continuously learn and improve job skills through training and development.
Support Lumen's order processes and procedures through billing.
Stay updated on new products, systems/tools, and process changes.

Qualifications: -
Education: High school diploma or equivalent required; associate's or bachelor's degree in IT, Computer Science, Networking, or related field preferred.
0-1 years of related experience.
Strong customer service, problem-solving, and analytical skills.
Effective verbal, written, and interpersonal communication.
Ability to collaborate and work in a team environment.
Self-starter with multitasking capabilities.
Proficient in computer and keyboarding skills.
Experience with Windows-based applications (Word, Excel, etc.).

Preferred Qualifications:
Understanding of technical products and services.
Knowledge of order processing and provisioning workflows.
Prior experience in the telecom industry.