Technology Architect-iScala (Epicor)-UAE

ical customizations in different countries. Manage incidents and service requests within daily support SLAs. Work closely with business stakeholders, reg. support tasks and improve business processes. Work closely with other 3rd Party internal and external teams for system bugs and any infrastructure related problems. Leading and training other team members. You will have the opportunity to shape value-adding solutions that enable our clients to meet the changing needs of the global landscape.

Responsibilities

• Manage incidents and service requests within daily support SLAs
• Managing functional and technical customizations in different countries.
• Providing technical cover on new developments outside of the supporting model (small and large projects)
• Working closely with vendors and other 3rd Party internal and external teams for system bugs and any infrastructure related problems.
• Provide technical solutions for the issues faced by business
• Experience in Database administration and performance tuning
• Ensure application availability round the clock
• Leading and training other team members.

Required

• Overall 15+ years of Experience
• Experience in Epicor Service Connect, Crystal Reports, SQL Server, MS Reports, Expense Reports
• Experience working on integrations and knowledge of ServiceMax
• Server administration and support experience
• Ability to communicate with different levels of stakeholders.
• Project management experience

Preferred

• VBA experience

• Knowledge of other ERP Systems

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• High customer orientation
• High quality awareness

Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."