Transformation & Transition Manager

es throughout the client lifecycle.

Program & Change Management

• Manage large-scale transformation programs across business.
• Apply structured methodologies (e.g., Lean Six Sigma, Agile, PMP) to manage risks, dependencies, and stakeholder expectations.
• Monitor and report on program performance, ensuring alignment with business objectives.

Stakeholder Engagement

• Build and maintain strong relationships with internal and client stakeholders.

• Facilitate governance meetings, transformation workshops, and executive briefings.

• Act as a change agent, guiding stakeholders through transformation journeys with clarity and empathy.

Qualifications & Experience

• 7-10 years of progressive experience in Shared Services, BPO, or business project management.

• Bachelor's degree in business or related field (Master's preferred).

• PMP or equivalent project management certification preferred.

• Lean Six Sigma (Greenbelt or higher) or TQM certification is a plus.

• Proven leadership in managing complex transition and transformation programs.

• Advanced proficiency in MS Office Suite (Project, Visio, Excel).

• Excellent communication, negotiation, and stakeholder management skills.

• Ability to work independently and in virtual, cross-cultural teams.

Preferred Attributes

• Strategic mindset with operational execution capability.
• Strong analytical and problem-solving skills.
• High motivation for quality, efficiency, and continuous improvement.
• Collaborative team player who fosters an open and supportive environment.