Manager 2 Data and Analytics

Overview

We have an exciting opportunity on a team that is defining how we use analytics to transform customer experiences, accelerate business growth and optimize our growth efforts. We are looking for a data-driven individual with excellent analytical skills, experience in product conversion and a passion for delivering data-driven insights to join Intuit’s Analytics Center of Excellence for TurboTax.

What you'll bring

• Deep Subject matter expertise with clickstream data and SQL is a must
• Understanding of complex web ecosystems, best practices and ability to put this knowledge into action
• Experience with Tableau or another reporting solution a plus
• Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
• Excellent problem-solving skills and end to end quantitative thinking
• Ability to manage multiple projects simultaneously to meet objectives and key deadlines
• Outstanding communications skills with both technical and non-technical colleagues
• Proactive and inquisitive learner... seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances

How you will lead

• Partners with business leaders (e.g., marketing, product and customer success) to define business strategies, areas of investment, and critical priorities
• Leads and nurtures a team of talented analysts with a focus on product conversion, key customer benefit metrics, and end-to-end customer experiences
• Build recommendations by synthesizing multiple types of data, developing assumptions in lieu of data and using external sources to help drive business learnings and strategy development
• Uses quantitative data gathered with software measurement tools, click streams and drill-downs to develop an understanding of customer behavior and make product experience recommendations
• Applies statistics-based market intelligence to business issues and formulates recommendations
• Define, implement and standardize metrics, reports and dashboards leveraging Tableau or other data visualization tools
• Collaborate both internally and externally to ensure reporting solutions are scalable, repeatable, effective, and meet the expectations of internal customers
• Take the lead on TurboTax product initiatives by defining useful hypotheses, designing robust experiments, analyzing results, presenting insights to business stakeholders and putting lessons learned into practice
• Answer ad-hoc analytic questions, contribute to decision-making through opportunity sizing, and train users to self-serve standard reports leveraging Tableau
• Pursue data quality, troubleshoot data validation, and see issues to resolution
• Ensure data collection is optimized to provide crystal-clear visibility into the impact and value of new initiatives and product releases