Senior Design Program Manager

Overview

We are looking for a customer-obsessed Sr. Design Program Manager to partner closely with our CORE Services and Experiences Team, a passionate design team chartered with ideating world-class customer experiences to power prosperity across our platform and across the globe. You can bring all

the critical pieces together – strategy, business goals, design, execution, technology, and customer needs – to produce amazing experiences.

The CORE Design team are spread across the US with a handful of teammates in India, Canada, Europe, Australia and South America. The role will require some evening/morning coordination to ensure the team is working closely together.

The team indexes heavily in San Diego and Mountain View, but can be based anywhere. Come join our team!

What you'll bring

• A stellar attitude, zest for design and a passion to help bring great customers experience to market!
• Bachelor degree or equivalent experience
• Min 7+ years of production/project management/program management experience within Design
• Deep experience working with creative/design teams, understanding how to integrate processes with creative minds and demonstrates influence with cross functional partners.
• Proven track record of delivery and execution of medium to large scale programs
• Strong experience with Agile development and methodologies and related software and tools to keep organized
• Thorough understanding of the creative development processes and product development life cycle.
• Brings order to complex programs and is able to scope and prioritize projects, identify risks and dependencies, define schedules, and work independently
• Confidently manages ambiguity with a track record of creative problem solving that demonstrates flexibility.
• A driving passion for creating products that resonates on an emotional level with customers
• Your own unique perspective: we embrace diversity of thought, experience, lifestyle – you name it. We are creative makers who bring their whole selves to their role and our team. Make us better!

How you will lead

• Be a member of the CORE Design Leadership Team as the Design Ops Leader for the group. Success for this team will be demonstrated with a strong team dynamic across this partnership with clear definitions of ownership as well as shared goals.
• Provide creative oxygen by empowering the design team to maximize its productivity; manage its design requirements/initiatives and operational needs. You identify and solve for team needs with regards to process, tools, documentation, asset management, etc.
• Lead the Experience Design team in process and prioritization to align the delivery of high-quality design work to the company’s business objectives.
• Build strong relationships and act as a bridge between the XD team and our cross functional partners (ex. Product Management, Engineering and Marketing), connecting all groups and making sure inter-dependencies are understood and planned for effectively. You are also a critical point of contact for key business partners, other leaders and outside agencies.
• Partner with Design leads to define key product life cycle decisions as part of the design thinking process, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes. You help define and establish timelines and tasks to manage large and small projects through all phases of implementation.
• Drive engagement of the team through team culture, design inspiration and passion for our customers.
• Lead or contribute to higher level design ops initiatives to help create a stronger more unified XD org across all of the Intuit Design Community.