Senior Systems Engineer

Overview

Systems Engineer Intuit's Endpoint Management team is tasked with building, securing, and operating several of Intuit’s Core IT functions for our global workforce. We enable our employees to do the best work of their lives by providing resilient and innovative technology solutions. We're looking for a talented individual to join the Endpoint Management team as a Sr. Endpoint Systems Engineer.

This is a fantastic opportunity to join a reputable and well-established company as a part of a highly progressive and transformative IT team. Primarily, you will provide operational support for Intuit’s various Windows Servers (physical and virtual) and Desktop Management applications. Secondarily, you will work closely with system architects and other Endpoint Management Engineers to support Intuit’s Infrastructure Technology stack.

What you'll bring

• Microsoft Windows Server administration experience (5+ years) 
• Recent iOS and Android EMM (AirWatch or similar platforms) administration experience (3+ years)
• Recent Chrome OS/Google Chrome Browser administration, deployment, and support experience
• Extensive experience with PC, Mac, and Modern mobile devices troubleshooting
• Extensive experience with Virtual Machines (Horizon VDI) troubleshooting
• Strong Knowledge and experience supporting Microsoft Office 365 and Google Application Suite
• Hands-on experience with Microsoft Autopilot and Apple DEP technologies, VDI Flex/Horizon
• Hands-on experience with Microsoft Intune and Azure AD
• Knowledge of Enterprise Desktop Management tools (JAMF, Workspace One, LANDesk)
• Ability to establish best practices for monitoring and forecasting system/application capacity
• Excellent written and verbal communication skills
• Experience in presenting to both technical and management teams
• Self-starter with the ability to work independently and in a collaborative team environment
• Able to lead technical meetings and discussions with teams across the organization
• Capable of effectively managing relationships with internal and external partners
• Excellent time management and organizational skills
• Experience creating software packages, deployment, patch management, and data analytics in our endpoint environment
• Contribute and maintain internal documentation as it relates to technical information, procedures, and processes

Preferred Qualifications: 

• Familiarity with AGILE practices like SCRUM
• Strong technical project management experience
• Knowledge and experience with Active Directory and Group Policy
• Hands-on experience using scripts and scripting languages such as Python, PowerShell, Perl, or Ruby to deploy, manage, and automate device configurations and related monitoring/reporting/alerting tools
• Experience working with AWS, Azure, and other Cloud platforms/technologies
• Strong Automation background/skills
• Familiarity with REST APIs and tools like Postman
• Strong Ticketing system experience (ex. Service Now)
• ITIL v3 or v4 Practitioner certified
• AWS Professional or equivalent Certified
• Project/Program Management Certification or Equivalent Experience
• VMware Certified Professional - Digital Workspace Certification
• Strong knowledge of endpoint security (antivirus, malware, MFA)

How you will lead

• The primary focus is technical leadership in the planning, designing, implementing, and supporting of Intuit’s physical and virtual Endpoints (Apple, Windows, mobile, VDI, etc.)
• Provide operational support for Intuit’s Endpoint Management environments (Workspace One, LANDesk, JAMF)
• Provide end-user support as directed by management and work on multiple functions of high complexity 
• Ensure thorough testing of solutions for functionality and compatibility 
• Provide capacity planning and performance monitoring to sustain and improve desktop and mobility service availability
• Continually apply DevSecOps principles and apply best practices that improve quality assurance, and product reliability, and deliver quality systems that exceed customers’ expectations
• Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration, and communication
• Provide change request leadership for the deployment of application or infrastructure-related changes
• Provide Level 3 support for Modern device's Mobile OS for end-users
• Participate in application troubleshooting and incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams. 
• Represent the team in change, incident, and problem management calls and manage request tickets queues
• Maintain and define hardware, software, and configuration standards (Operational Run-books and Playbooks)
• Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence 
• Develop workflows, process, and automation procedures
• Proactively identify gaps, risks, and issues and escalate to management accordingly
• Mentors colleagues​ 1:1 from a technical and growth perspective and continuously develops a strong talent pipeline
• Participate in On-call as part of a team rotation