Why you should apply for a job with Intuit, Inc:
Intuit, Inc is on FGB’s Best Tech Companies for Women of 2019.
FGB'ers gave this company an overall job satisfaction of 4.2/5.
FGB’ers working at Intuit, Inc rated their manager’s support at 4.7/5.- 83%of reviewers say women and men are treated equally at Intuit, Inc.
- 87%of reviewers recommend Intuit, Inc to other women.
- 85%of reviewers say the CEO supports gender diversity.
401(k) Savings Plan- Telemedicine
- Surrogacy Assistance
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Overview
Ready for a new seasonal opportunity with the #1 tax software company in Canada? If you have experience managing front line customer service team and highly motivated and love communicating directly with customers, you could be a perfect match for this Seasonal Canada TurboTax Live Team Lead opportunity. As a TurboTax Live Team Lead, you will empower Intuit customers by supporting the front line agents and business supporting TurboTax Live.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's 100 Best Companies to Work for and Fortune World's Most Admired Software Companies.
What you'll bring
- 5+ years of experience in a paid professional tax preparation role, using tax preparation software
- Minimum of 250-300 tax returns, per tax season
- 3+ years in a team leadership role
- Comprehensive knowledge of tax regulations/laws
- Knowledge/experience preparing Quebec tax (TP1) returns considered an asset
- Professional accounting designations or other credentials considered an asset
- Highly technical and comfortable with Windows, Mac & mobile platforms
- Excellent written and verbal communication skills
- Bilingual proficiency (English and French, read/write and speak) considered an asset
- Previous experience as a Tax Expert with Intuit considered an asset
- Call center experience is considered an asset
- Strong customer service and customer experience acumen
- Previous training/teaching experience considered an asset
- Proficiency in MS Office, as well as Google Docs, preferred
- Flexibility in availability/schedule
How you will lead
- Supports, coaches, trains and guides a team of Tax Experts as they assist customers with tax questions and tax advice
- Teaches experts how to research and troubleshoot tax questions
- Reviews and approves work of Experts and Associates
- Prepares and delivers training/webinar materials to be shared with associates and experts
- Handles or joins customer contacts that are complex and challenging
- Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience
- Coach, mentor and provide performance feedback to experts
- Monitor agents to ensure compliance with CRA and MRQ.
- Be the first point of contact on expert pain points.
- Effectively addresses the unique issues of managing remote employees.
- High engagement with customers, experts, and key business individuals to ensure E2E customer service goal is met or exceeded
- Desire to teach/build capability in others.
Need convincing? Let's review Intuit, Inc's best features:
- Intuit, Inc is on FGB’s Best Tech Companies for Women of 2019.
- FGB'ers gave this company an overall job satisfaction of 4.2/5.
- FGB’ers working at Intuit, Inc rated their manager’s support at 4.7/5.
- 83%of reviewers say women and men are treated equally at Intuit, Inc.
- 87%of reviewers recommend Intuit, Inc to other women.
- 85%of reviewers say the CEO supports gender diversity.
- 401(k) Savings Plan
- Telemedicine
- Surrogacy Assistance