Trust and Safety Investigator
Pima County, AZ
Join the Intuit Customer Success Account Protection Team as a Trust and Safety Investigator supporting the development of cutting edge Security and Financial Fraud prevention services! Our Investigators define the customer account protection experience across delivery channels where there are elements of risk present (account log in, account information change, account permission change, etc.,), process high risk functions where there is currently no automation or in-product mechanism for a customer to self-serve, and support escalation or investigation research in instances where a Customer Success security breakdown has occurred. Trust and Safety Investigators work in partnership with Customer Success Experience Delivery, Intuit Information Security (IIS), Fraud Investigation, Product Management, Privacy, Legal, Office of the President (OOP) and Marketing to support the integration of protection in new offering design and with the relevant operations groups to optimize existing processes.
Trust and Safety Investigators are part of a cross-organizational Intuit team that supports the end to end experience. They use technical know-how and excellent problem-solving skills to build and maintain our customer's trust in Intuit products and services. They focus on the quality of the customer experience, the mitigation of risk and the return on investment of proposed changes.
If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on!