Clinical Account Specialist - Bridgeport, CT - Biosense Webster, Inc.

Johnson & Johnson

4.2

(92)

Multiple Locations

Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.
  • #2406200148W

    Position summary

    a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

    We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

    At Johnson & Johnson, we all belong.

    At Biosense Webster, Inc. we have one goal - to ensure those with cardiac arrhythmias can live the lives they want. This means transforming the latest advancements in electrophysiology into a suite of tools that empowers physicians with a range of treatments for the best outcomes.

    Quality products and approaches are achievable only through collaboration with the smartest minds in electrophysiology. For more than 30 years, we've been the global market leader in the science and technology of cardiac arrhythmia treatment, working with thousands of electrophysiologists to identify and develop diagnostic and treatment tools. And through onsite training, online courses and our global education centers, we work together to set new standards every day.

    Learn more about Biosense Webster at https://www.biosensewebster.com and follow us on LinkedIn .

    Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company's CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.

    As the Clinical Account Specialist, you will:

    • Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.

    • Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service training.

    • Collaborate with peers to share best practices to increase value for customers.

    • Use consultative selling techniques to identify potential sales opportunities within the account.

    • Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.

    • Maximize customer case support capability through proper planning and scheduling techniques.

    • Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.

    • Develop and share best practices with US Field Sales and Service colleagues and internal partners.

    • Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

    • Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

    • Prioritize and appropriately respond to requests in a high-stress environment.

    • Maintain composure and problem-solving focus during stressful interactions.

    • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.

    • Provide mentoring for new BWI commercial team members as requested.

    • Respond daily to requests by email and voicemail from customers, practitioners and partners.

    • Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.

    • Maintain Safe Fleet standards according to Company guidelines.

    • Communicate business related issues or opportunities to next management level.

    • Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.

    • Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

    • Perform other duties assigned as needed.

    Pay Transparency:

    The anticipated base pay range for this position is $76,000 to $105,000. The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.

    Additional information can be found through the link below.

    For additional general information on Company benefits, please go to: - https://https://www.careers.jnj.com/employee-benefits

    Qualifications

    • Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.

    • Maintaining at least one of the following industry certifications - CEPS (IBHRE), RCES/RCIS

    • Experience working with highly complex technical systems and/or working in a critical patient care setting.

    • Effective and timely communicator with co-workers and all levels of patient care team.

    • Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.

    • Problem solver who can think critically in high pressure environments.

    • Receptive to constructive feedback and collaborates and works well in team environment.

    • Able to take large amounts of data and translate information into actionable insights

    • Hunger for learning and building new skills.

    Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.