Clinical Specialist/Product Specialist, NSW Trauma & CMF, DePuy Synthes

• Work with industry leading products with J&J NSW Trauma & CMF
• Great Place to Work® Certified - 2022 
• 12 months fixed term Newcastle based role, with scope for growth and career development
• Open to Product Specialist or Clinical Specialist candidates

ABOUT THE COMPANY 
DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopaedics portfolios in the world.

DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide.
 

THE OPPORTUNITY
An exciting opportunity has arisen for a dedicated and passionate Clinical Specialist to join our NSW Trauma & CMF team working across Newcastle within DePuy Synthes. You will be partnering with our customers – Orthopaedic Surgeons, Nurses and hospital staff within the surgical environment to optimise patient’s surgical outcomes.
 

This is an exciting, varied and challenging role, which will involve developing a skillset for sales and territory management early on to progress into a Product Specialist role down the track.
 

If you have a passion for making a difference in a clinical environment with cutting edge technology, here is your opportunity to join a successful team that will reward your success.
 

RESPONSIBILITIES

• Build and develop strong relationships with customers, external and internal
• Guide and assist surgeons in the operating room through their clinical and product knowledge
• Use product knowledge to present, demonstrate, and ensure accurate utilization of DePuy Synthes products
• Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays; Provide Operating Room and Sterile Processing Department consultation
• Troubleshoot and provide other technical assistance; handle customer requests, effectively assist with hospital billing, build/close purchase orders
• Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels. Prepare sales reports and documents as the need arises
• Carry out maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability 
• Ensure all promotional materials are maintained in a presentable manner
• Ensure DePuy Synthes Services and offering meet the highest quality standards
• Focus on customer satisfaction and retention; and improving the customers’ insights into DePuy Synthes tangible and non-tangible value proposition and solutions
• Differentiate DPS’s products versus competition by providing the customer unique insights.