Content Excellence Manager (m/f/d)

We are Janssen.

We are part of the Johnson & Johnson family of companies, the largest healthcare company in the world. We fight against most severe diseases. And we will continue to do so until they are only found where they belong: In history books.

At Janssen, we are all working together for this ambitious goal. We find new ways to develop therapies and develop innovative ideas to make them available to all people who need them. An exciting task, which we pursue with passion together as a team. At Janssen, open dialogue and mutual respect are more important than hierarchies. We have already achieved a lot for patients, which has been unimaginable in the past. And we want to achieve much more.

That's why we need you as a

Content Excellence Manager (m/f/d)

Full Time or Part Time (80%)

Location: Neuss

The Customer Interaction Excellence team develops, refines, and implements all interaction-related initiatives and enables the brand teams to create seamless and impactful end-to-end customer interaction journeys across all digital touchpoints and events on excellence level. The team drives the initiation and successful implementation of scalable innovative local customer interaction and event projects with passion – in line with the local and regional strategy, based on insights and analytics, powered by cutting-edge platforms and tools as well as smooth processes.

Your Tasks & Responsibilities

• Continuously shape the Content Excellence roadmap; further develop efficient and effective tool functionalities and processes from opco‘s perspective in respective ESO networks. Monitor and further develop user cases [current tool: Veeva Vault PromoMats platform]. Drive business functionalities, ensuring enhancement and optimization of key business and quality processes aiming at sustaining and maximizing the impact of our customer interactions.
• Ensure content quality and compliance: Ensure emerging regulatory requirements are addressed in a proactive and effective manner, refresh content management processes for digital assets (planning, creation, production, review and approval, share and re-use, deployment, dissemination, measurement). Ensure adherence to relevant SOPs, guidelines, or Code of Conduct. Ensure rights and license transparency and management.
• Ensure content & component tracking for insights and analytics reasons and at the same time enable tracking for quality & compliance transparency.
• Build in-depth understanding of Veeva PromoMats solution and roadmap, as well as industry best practices to drive Content Excellence innovation.
• Ensure synchronization with the roadmaps of further Janssen platforms and their interfaces (e. g., Salesforce CRM, Marketing Cloud, Web Platforms) as well as respective initiatives.
• Consider needs and requirements from across the business including Sales & Marketing, Medical, CEEBT, Market Access, Healthcare Compliance, Business Quality, Corporate Communications. Ensure well-balanced prioritization and transparency regarding further development.
• Act as local content excellence change agent to drive tool/ process adoption, perform change management across functions, communications, and training of end-users in collaboration with technical owners and Learning & Development. Create adoption and quality KPIs.
• Actively engage in quality system management activities in terms of quality system and compliance improvement, inspection management, business solution innovation, and customer facing quality improvement opportunities.