Credit and Collection Analyst

Johnson & Johnson Family of Companies is recruiting for a Credit & Collections Analyst within the Johnson & Johnson Global Services organization located in Tampa, FL. Caring for the world, one person at a time, encourages and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and innovative technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver growing value by crafting and sustaining globally standard premier services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. Job Description Details: The Credit Collections Analyst is responsible for the proactive evaluation, investigation and timely collection of outstanding accounts receivables. This person handles medium to high level customer accounts as defined by sales volume, credit exposure, risk and/ or other factor(s). Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution. Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers. Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigates financial risk and escalate to Sr. Financial Analyst if needed. Drive desired customer payment behavior through visits, calls, reports and other forms of timely and insightful contact with customers. This person also employs collection technique and negotiation to improve cash flow and create a favorable financial relationship and customer experience. Analyze data, trends, drivers and root cause in customer payment behavior. This person also partners with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards. Identify/ implement opportunities for operational improvements to increase efficiency. Collaborate internally with Sales, Supply Chain, etc. to respond to customer related inquiries. Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and the customer experience. Qualifications A minimum of a Bachelor’s Degree is preferred; preferably in Finance, Accounting or Economics A minimum of 2 years of experience in Finance, Accounts Payable/Receivable, Accounting or related industry experience is required Prior work experience in Finance, Accounts Payable/ Receivable, Accounting or related customer interaction roles is strongly preferred CCE or other credit certifications are preferred Microsoft Office – Intermediate skill level is required. (For example, candidate must have proficiency to utilize excel charts, pivot tables and v-lookup). SAP AR/FSCM experience is strongly preferred. Process Excellence knowledge or certification would be helpful. Strong negotiation skills required. Strong collaboration and relationship building skills, negotiation skills, customer service skills, attention to detail, process orientation, strong oral and written communication skills, ability to present financial data in a relevant way cross functionally and to different levels of leadership, problem solving skills, sense of urgency is preferred. Approximately 10% travel is required (domestic to customer locations and/or J&J sites) At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Primary Location United States-Florida-Tampa-8800 Grand Oak Circle Organization Johnson & Johnson Services Inc. (6090) Job Function Finance Requisition ID 2206060350W