CS Digital Insights & Customer Experience Placement

Johnson & Johnson

4.2

(92)

Leeds, United Kingdom

Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.
  • #2406160819W

    Position summary

    s, train more surgeons to improve standards of care, and treat more patients globally as access expands.

    Role Purpose:

    In this role, you will be a key part of the Deliver Customer Services Team based at the Leeds One Campus. This role will involve translating data and trends into valuable insights and action plans, aimed at improving our Customer Experience. You will have the opportunity to identify process efficiencies to ensure delivery of our products right first time, on time. Through new and innovative ideas, you will help the business further understand the needs of our Customers.

    Key areas of responsibility:

    ü Support the Customer Services Team by sharing metrics and driving a continuous improvement agenda.

    ü Assist in the creation of an exceptional Customer Experience across all touchpoints, by identifying gaps in in the process and driving improvement activities to close them.

    ü Support order automation projects & promote self-service adoption through J&J Customer Connect and other digital platforms.

    ü Work to ensure optimized interaction between J&J and our Customers by helping to implement processes which will improve the customer journey.

    ü Support the analytics and organisation of Customer data to help predict future needs. Collect, track and analyze customer feedback to suggest improvements internally.

    Qualifications

    ü Positive mindset and winning spirit

    ü Excellent communication skills, both verbal and written

    ü A self-motivated, committed team player

    ü Strong decision-making ability

    ü Analytical skills and good attention to detail

    ü Problem-solving aptitude

    Education & Experience Required:

    ü Studying for a business related degree

    ü 2 years of degree level study completed by the time of placement.
    A minimum of 2:1 achieved in the first year of study.

    ü Proficient in Microsoft packages

    ü Positively support LEAN, 6S, process excellence / improvements.

    ü Customer focused & goal orientated

    ü Takes personal responsibility for decisions and delivering results

    ü Willingness to travel, and attend meetings as required.

    Who are we looking for?

    ü The ability to influence through effective communication

    ü A Growth Mindset

    ü Patient centric approach

    ü Ability to navigate digital technology and utilise data analytics

    ü The capacity for hard work and dedication to ensure a customer-centric approach

    #JnJEMEAStudentCareers #JnJEMEAEnterprise #JNJEMEAUndergraduate #JNJEMEAPlacement

    Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.