Customer Account Specialist

Job title – Customer Account Specialist GCF - 23 Location – Sunbury For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences That is why we in Sunbury are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”! About this role: At Johnson & Johnson, a continuing focus on being agile, efficient, and effective for the future is at the heart of what we do. We have an amazing opportunity for a Customer Account Specialist based in Sunbury on Thames. This role is ideal for someone who has strong customer focus and who wants to work within an EMEA team. Are you ready for that next step in your career and want to take the opportunity to become part of the success story behind one of the world’s most comprehensive and broadly based manufacturer of health care products and related services? Vision Care, the contact lens division of Johnson & Johnson, is well established as the world-leading manufacturer of contact lenses and continues to experience rapid growth. This progressive and innovative company includes among its’ brands the No 1 selling brand of lenses, Acuvue®, which is distributed in over 70 countries worldwide Key Responsibilities: You will have strong interpersonal skills with exceptional attention to detail. You will welcome and even seek out challenging situations as an opportunity to grow whilst also suggesting efficiencies that can be made. Your typical day may include: Maintenance of Customer Accounts across the EMEA region. Establishing robust processes for account changes in order to improve accuracy and minimise complaints Documenting all processes relating to customer account changes including market requirements. Driving compliance across the region in order to minimise risk to the business Improving the relationships and knowledge of business processes between customer supports and the local sales and marketing department Driving process improvements for New Accounts to ensure we maximise sales potential from the start Qualifications Experience, skills & proficiencies required: To be part of this high-performance team you will have a high degree of customer, and process focus together with high attention to detail. Excellent interpersonal, written and oral communication skills together with sound administrative skills are essential to the success of this role You will also have: Have experience in Master Data (preferable SAP) Analytics skills and working with Excel formulas Power Apps knowledge will be an advantage The ability to work effectively within a high pace environment High degree of compliance focus Able to work well under pressure Excellent organisational skills It would be an advantage should you be able to communicate in any of those languages, such as French, German, Italian, Spanish, Polish, Czech, Finish, Swedish or Dutch. Closing date – Wednesday 18th May 2022 What type of mark will YOU make? By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work with us you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything. What’s in it for YOU? It’s vital to us that you feel you can bring your whole self to work; at J&J we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. You will receive a competitive wage and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include: online Digital GP, private healthcare, Retail Vouchers, Discounted & Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme. #LI-MLLOYD9 Primary Location United Kingdom-England-Wokingham- Other Locations Europe/Middle East/Africa-United Kingdom-England-Sunbury on Thames Organization Johnson & Johnson Medical Ltd. - fka -Ethicon Ltd. (7355) Job Function Operations Requisition ID 2206036062W