Why you should apply for a job to Johnson & Johnson:
Ranked as one of the Best Companies for Women in 2020
4.2/5 in overall job satisfaction
4.3/5 in supportive management
72% say women are treated fairly and equally to men
88% would recommend this company to other women
85% say the CEO supports gender diversity
Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
Global exercise reimbursement.
Two weeks off (one of them fully paid) for volunteer work.
#2206096556W
Position summary
- Role overview Description
- Responsible for solving complex customer challenges, providing support and services requiring advanced insights and expertise to complete customer transactions
- Enable strong relationships and collaboration across functions as needed to
provide high-level customer satisfaction. Proactively support and implement the projects for continuous.
- Take the role as customer service contact window, to receive, coordinate, response and support the internal / external function connection.
- Key Responsibilities
• Provide oversight and technical direction for order to cash management to initial the project of process optimization and efficiency enhancement.
• Tracking of CS KPIs, such as OTIF-OM, DSE/DSI, Returns, Rush Orders and Complaints and
share action Plans with CS management.
• Lead annual customer experience survey, drive the customer voice insight analysis and action plan execution to ensure high quality of service level.
• Lead and support APAC/ global / end to end supply chai project to build-up digital capability for China customer service team.
What are Johnson & Johnson perks and benefits
Child care benefits
Paid maternity
Unpaid maternity
Paid paternity
Unpaid paternity
Paid adoptive
Short term disability
About the company
Why you should apply for a job to Johnson & Johnson:
Ranked as one of the Best Companies for Women in 2020
4.2/5 in overall job satisfaction
4.3/5 in supportive management
72% say women are treated fairly and equally to men
88% would recommend this company to other women
85% say the CEO supports gender diversity
Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
Global exercise reimbursement.
Two weeks off (one of them fully paid) for volunteer work.
