Customer Service Representative

Johnson & Johnson

4.2

(92)

Prague, Czechia

Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.
  • #2306157718W

    Position summary

    e.

    Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"

    Job Summary:

    Our Customer Services department is hiring for a Czech speakers with previous Customer Care experience who will be responsible for providing direct support to customers and facilitating transactional activities. The Customer Service Representative serves as a key point of contact for internal Johnson & Johnson functions and external parties to engage the Customer & Logistics Service and Customer Service organization.

    • Professional communication with customers related to orders and inquiries, and the whole order cycle

    • Handling of customer orders, inquiries and requirements (incl. order entry, coordination, invoicing related activities etc.)

    • Close cooperation with Sales, Supply Chain, other relevant internal functions and the transportation companies to best serve our customers

    • Other Customer Service activities & customer care as assigned by Supervisor and/or Manager

    The responsibilities & the impact YOU will have:

    • Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing (directly or via coordination)

    • Order entry and processing, order/delivery/invoicing related activities

    • Customer Service relevant issue resolution related to order cycle (customer complaints regarding billing, shipping delays and products)

    • Validating orders

    • Processing customer sales orders, free goods, rush orders, and samples

    • Customer complaint management

    • Management of customer's requests in CRM (Customer Relationship Management)

    • Entering/processing credit memos/returns

    Qualifications

    We would love to hear from YOU, if you have the following requirements:

    Essential:

    • Native/Fluent level of Czech: You will be mostly communicating with native/fluent professionals

    • Previous experience from Customer Service for minimum approx. 1 year

    • Accuracy and attention to detail: You will be responsible for managing precise order details

    • Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email

    • PC skills: previous experience with Microsoft Outlook, Word and Excel

    • SAP knowledge

    • Secondary grammar school or higher

    • English language - B2 and higher

    • Excellent coordination and planning skills

    • Team Player

    • Readiness to learn and work in fast pace environment

    • Ability to work and prioritize work independently

    This is what awaits YOU at J&J:

    This is an opportunity to work with a groundbreaking medical device operation and to be a member of a Johnson & Johnson company, with an excellent record in employee continuous professional development and business improvement.

    We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers.

    Whether you're one of the people who work here, or you're considering joining the team, we offer:

    • An opportunity to be part of a global market leader.

    • A dynamic and inspiring working environment.

    • Opportunities to work on challenging projects and assignments.

    • Possibilities for further personal and professional development/education

    • Excellent Benefits

    #LI-CH2

    #INLDP

    Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.