Customer Service Specialist

nt
Job Sub Function:
Non-Technical Customer Service
Job Category:
Professional
All Job Posting Locations:
Prague, Czechia
Job Description:

Overall purpose of the role (on fixed term or possibly permanent basis)

• Customer service to Medical Devices countries in EMEA

• Primarily handling customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions returns, credits and debits for external and internal customers

• Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centres and transport providers)

• Timely and accurate handling of cases/calls, processing orders, returns in a highly compliance and regulatory driven environment

• Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE, Genesys) with a high attention to detail

Essential duties and responsibilities

• Processes and investigates customer cases/calls, orders, potentially returns, credits and debits and other issues, credit and billing investigations / approvals and transactions to provide excellent customer service and experience

• Responds to customer inquiries regarding orders, back-orders, return requests, approvals, changes, failures - coordinating these activities on behalf of the customer across internal departments and external providers

• Process orders on JDE system in timely manner, ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers

Essential knowledge, skills and competencies

• Fluency in French is essential

• English language at an independent speaker level to allow you to manage daily routine within an international company environment

• Experience in the Customer Service or in an administrative/related area (1-2 years)

• Knowledge of customer service and office / case management systems and procedures: Salesforce.com preferred, Enterprise systems (JD Edwards preferred)

• University degree or equivalent desirable

• Excellent time management skills and ability to multi-task and prioritize work

• Attention to detail and problem-solving skills

• Excellent written and verbal communication skills

• Strong organizational, planning and reporting skills

• Proficient in MS Office

Wondering about benefits?

JnJ provides a wide variety of benefits! Please, feel free to explore yourself at https://jnj.jobs.cz/about-us where you can learn more about what you get in return. You should also explore more about who we are, and what our purpose is, and if this position has not triggered your finger to hit the apply button, you can also search for another position there as well.

Let us make the first step of your JnJ journey together. Looking forward to hearing from you soon.

For more information on how we support the whole health of our employees throughout their wellness, career, and life, please visit https://www.careers.jnj.com

#Li-Hybrid #LI-SP5

Wondering about benefits?

JnJ provides a wide variety of benefits! Please, feel free to explore yourself at https://jnj.jobs.cz/about-us where you can learn more about what you get in return. You should also explore more about who we are, and what our purpose is, and if this position has not triggered your finger to hit the apply button, you can also search for another position there as well.

Let us make the first step of your JnJ journey together. Looking forward to hearing from you soon.

For more information on how we support the whole health of our employees throughout their wellness, career, and life, please visit https://www.careers.jnj.com

#Li-Hybrid #LI-SP5