Why you should apply for a job to Johnson & Johnson:
Ranked as one of the Best Companies for Women in 2020
4.2/5 in overall job satisfaction
4.3/5 in supportive management
72% say women are treated fairly and equally to men
88% would recommend this company to other women
85% say the CEO supports gender diversity
Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
Global exercise reimbursement.
Two weeks off (one of them fully paid) for volunteer work.
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Position summary
Providing high-quality customer service. Comprehensive service for external and internal customers, in accordance with applicable standards and procedures. Order processing and delivery monitoring accordingly with cut-offs. Providing feedback to all inquiries coming from external and internal customers, handling complaints and returns. Cooperation with other departments in the company.
Essential duties and responsibilities:
- Entering and processing orders from internal and external customers accordingly with standards and SOPs
- Providing high-quality services and support in everyday customer service activities (all processes O2I)
- Preparing data required to measure customer satisfaction and collecting feedback on customer satisfaction
- Providing feedback in response to customer inquiries
- Checking the validity and processing of complaints and returns reported by customers and registration of all complaints and other customer’s notifications
- Issuing sales invoices, correction invoices, credit notes
- Identify process gaps and implement improvement actions
- Participation in internal and external audits regarding the operation of processes and documentation (auditee role)
- Participation in projects conducted by the Customer Service Department
- Active cooperation with other departments in the company
- Performing tasks ordered by the supervisor in order to achieve CS goals and the company's business goals
- Close cooperation with Sales Department
- Acquiring and analyzing data necessary to achieve the goals and KPIs of CS Department
- Participation in training and meetings related to CS responsibilities
- Coordinating Service & Repairs process
- Providing back-up during the absence of other employees
- Order automation promotion
- Any other major additional tasks agreed with Supervisor/Manager
Compliance & Information Sharing:
- Making sure all needed financial approvals are saved according to procedures
- Ensuring back-up information
What are Johnson & Johnson perks and benefits
Child care benefits
Paid maternity
Unpaid maternity
Paid paternity
Unpaid paternity
Paid adoptive
Short term disability
About the company
Industry: Consumer Packaged Goods: Packaged Products
By caring for the world one person at a time, we aspire to help billions of people live longer, healthier, happier lives. This aspiration inspires and unites the approximately 127,100 employees of Johnson & Johnson across more than 250 operating companies in 60 countries. We embrace research and science, bringing innovative ideas, products and services to advance the health and well-being of people. For 130 years, the Johnson & Johnson Family of Companies has been committed to caring for people around the world.
Why you should apply for a job to Johnson & Johnson:
Ranked as one of the Best Companies for Women in 2020
4.2/5 in overall job satisfaction
4.3/5 in supportive management
72% say women are treated fairly and equally to men
88% would recommend this company to other women
85% say the CEO supports gender diversity
Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
Global exercise reimbursement.
Two weeks off (one of them fully paid) for volunteer work.