Why you should apply for a job to Johnson & Johnson:
Ranked as one of the Best Companies for Women in 2020
4.2/5 in overall job satisfaction
4.3/5 in supportive management
72% say women are treated fairly and equally to men
88% would recommend this company to other women
85% say the CEO supports gender diversity
Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
Global exercise reimbursement.
Two weeks off (one of them fully paid) for volunteer work.
#2206095228W
Position summary
Overall purpose of job
- Customer service to Medical Devices countries in EMEA
- Primarily handling of returns, credits and debits for external and internal customers but can extend to responsibilities across customer service orders, returns and financial transactions
- Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centres and transport providers)
- Timely and accurate handling of cases to process returns, credits and debits in a highly compliance and regulatory driven environment
- Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE, SAP) with a high attention to detail
Essential duties and responsibilities
- Investigates, processes and resolves customer cases and for returns, credits and debits, ordering and other issues regarding return reason types, credit and billing investigations / approvals and transactions to provide excellent customer service and experience
- Responds to customer inquiries regarding return requests, approvals, changes, failures – coordinating these activities on behalf of the customer across internal departments and external providers
- Process debits and credits on JDE and SAP systems ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers
Special Requirements
- Fluency in English and German
Other features of the job
- Meet all applicable quality and compliance requirements (i.e. HCC/HCBI/ANTI-CORRUPTION/FCPA/US-GCC/Privacy/SOX/QA.Safe Fleet)
- On time reporting on spontaneous adverse events (AE) reports and quality compliants for all products
- Successfully complete all mandatory training on time
Job Location:
Prague, Czech Republic
What are Johnson & Johnson perks and benefits
Child care benefits
Paid maternity
Unpaid maternity
Paid paternity
Unpaid paternity
Paid adoptive
Short term disability
About the company
Industry: Consumer Packaged Goods: Packaged Products
By caring for the world one person at a time, we aspire to help billions of people live longer, healthier, happier lives. This aspiration inspires and unites the approximately 127,100 employees of Johnson & Johnson across more than 250 operating companies in 60 countries. We embrace research and science, bringing innovative ideas, products and services to advance the health and well-being of people. For 130 years, the Johnson & Johnson Family of Companies has been committed to caring for people around the world.
Why you should apply for a job to Johnson & Johnson:
Ranked as one of the Best Companies for Women in 2020
4.2/5 in overall job satisfaction
4.3/5 in supportive management
72% say women are treated fairly and equally to men
88% would recommend this company to other women
85% say the CEO supports gender diversity
Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
Global exercise reimbursement.
Two weeks off (one of them fully paid) for volunteer work.