Customer Service Specialist with German

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. CUSTOMER SERVICE SPECIALIST WITH GERMAN Location: Prague Contract: full time, unlimited An exciting opportunity to join our new Medical Devices Customer Services central team. We are looking for experienced customer service professionals who will provide excellent service to our internal and external customers across Germany. The responsibilities & the impact YOU will have: Customer service to Medical Devices countries in EMEA region Primarily handling of returns, credits and debits for external and internal customers but can extend to responsibilities across customer service orders, returns and financial transactions Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centers and transport providers) Timely and accurate handling of cases to process returns, credits and debits in a highly compliance and regulatory driven environment Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE) with a high attention to detail Qualifications We would love to hear from YOU, if you have: At least 1 year of customer service experience Knowledge of customer service and office management systems and procedures Excellent time management skills and ability to multi-task and prioritize work Attention to detail and problem-solving skills Excellent written and verbal communication skills in German & English Strong organizational and planning skills Proficient in MS Office Experience with ERP Systems, ideally JDE or SAP Medical Device sector knowledge is an advantage This is what awaits YOU at J&J: An opportunity to be part of a global market leader. A dynamic and inspiring working environment. Many opportunities to work on challenging projects and assignments. Possibilities for further personal as well as professional development. Many employees benefits: 5 weeks of vacation, home office, flexible working hours, sick days Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card Contribution for: Prague public transportation, language study, illness leave, pension contribution Refreshment in the workplace, company gym, free sports activities, corporate events Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits. For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences That is why we in Johnson & Johnson are working to create an inclusive environment where a diverse set of backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”! Primary Location Czech Republic-Prague-Prague- Organization JNJ Global Business Servi (7761) Job Function Operations Requisition ID 2206028349W