Johnson & Johnson is on FGB’s Best Companies for Women of 2020.
FGB'ers gave this company a 4.3/5 in overall job satisfaction
FGB’ers working at Johnson & Johnson rated their manager’s support a 4.4/5
Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
Global exercise reimbursement.
Two weeks off (one of them fully paid) for volunteer work.
Johnson & Johnson's Family of Companies is recruiting for a Customer Solutions Engineer, Digital Solutions organization. The location for this position is Seattle, WA. Digital Solutions is part of Ethicon, Inc., a global leader in surgery with products and solutions found in almost every operating room around the world. Ethicon has made significant contributions to surgery for more than 100 years, from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including robotics, digital solutions, sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com. The Digital Solutions organization is focused on developing and commercializing software-based products for hospitals and clinicians. These products will be integrated into a holistic platform experience for J&J customers, and are aimed at solving some of the most significant economic and clinical unmet needs in surgery globally. Job Description: The responsibility of the Customer Solutions Engineer is to: - Drive technical implementation and installation of hardware and software with corporate and hospital stakeholders, incl. IT, security, networking and other functions. - Build and maintain strong technical relationships with hospital staff (Operating Room, IT, surgeon champions, project managers, etc.) through the installation and ongoing maintenance of hardware and software. - Serve as technical SME with internal J&J stakeholders. - Provide customer support (including hardware tickets) and identifying root cause of issues and rectifying – with the ultimate aim of self-service support. - Provide support and work with engineering team to troubleshoot technical issues during and post implementation. - Innovate and drive process and technical improvements to streamline, scale operations, and improve end-to-end experience. - Advocate on behalf of the customer during all engagements to ensure a consistent high-bar on excellence and project delivery. - Create and inspire a work environment of trust, collaboration, commitment and ethical behavior across a vast, diverse internal and external matrix network of stakeholders. - S/he must establish and maintain a positive, proactive, high‐energy, collaborative and engaging working environment. - Role reports to Sr. Manager, Products & Programs (Hardware and Connectivity). Qualifications - A minimum of a Bachelor’s degree is required. - 3+ years of relevant professional experience and a track record in engineering, IT, and project management is required. - Demonstrated ability to communicate with and maintain customer relationships (IT, security, surgeon champion, etc). - Ability to navigate a complex implementation process, often with multiple stakolder groups and various approval processes, incl. international launches. - Strong analytical problem-solving skills, with ability to identify root cause and provide solutions in a timely fashion is required. - Entrepreneurial person who can work in a fast-growing, ambiguous start-up environment. - Excellent communication and writing skills. - This position may require up to 10% travel. - Knowledge of networking protocols and standards, especially IEEE 802.11. - Knowledge and/or experience debugging layer 1 through 7 networking with tools like nmap, ping, ss, netstat, wireshark, ip, tcpdump. - Familiarity with RADIUS, 802.1x and other auth methods commonly used in Windows/CISCO networks. - Experience testing and scripting with Python, ssh, rsync, and other command-line tools. - Experience with static and dynamic routing and tagged VLANs. - Familiarity with software-defined networking. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. Primary Location United States-Washington-Seattle-1701 Minor Ave Organization CSATS Inc.(6261). Job Function Info Technology Requisition ID 2206035211W
Child care benefits
Short term disability