Customer Support Administrator

Provide customer support, including order processing, query handling, sales support and communication with internal and external customers. We are looking for an entry level professional and friendly person who will enjoy a multicultural and quality driven work environment. Order administration Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt. Ensure daily, weekly and monthly reporting is carried out as per business requirements. Provide product information and technical advice Complete diverse administrative tasks according to customer/market requirement Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily Monitoring the invoicing process. Process returns from the customer in accordance with company policy Customer Loyalty: Manage a portfolio of top revenue generating customers in order to increase customer loyalty. All queries handled according to specific quality guidelines. Work closely with internal/external customers to build and maintain customer loyalty. Tailor solutions to customer needs. Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions. Identify teaching opportunities. Cross-functional Collaboration: Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to co-ordinate daily activities. Compliance: Enforcement of new and existing JJSV policies to both internal and external customers. Adhere to and maintain Standard Operating Procedures. Participate in internal and external Quality audits. Keep up-to-date with process and product changes via our online Learning Management, System, in-class training and external courses. Back up to Team Support Administrator as required (administrative tasks and invoicing). Involvement in special projects. Escalate all product complaints (technical and medical) to the Quality dept in the local market. Qualifications Minimum experience (number of month/years and type of work experience beyond formal education) required for competent performance: Fluency in Swedish or/and Danish or/and Finnish language as required for the market is essential and also strong level of English. Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable: - Outlook - Quality Management System knowledge an advantage - SAP knowledge is an advantage. Travel may be required Minimum 1 year of experience in a Customer related environment. Essential Skills and Abilities: Organisational skills. Excellent interpersonal and problem solving skills. Excellent telephone manner and professional writing skills Team player. Excellent customer focus. Numerical skills. Multi- tasking Time management Initiative Adaptability/ flexibility Travel may be required Minimum 1 year of experience in a Customer related environment. Primary Location Sweden-Stockholm-Solna- Organization Abbott Medical Optics Norden AB (7306) Job Function Operations Requisition ID 2206045991W