Director, Experience Design (XD)

Johnson & Johnson is currently recruiting for a  Director, Experience Design (XD)  for the J&J Technology organization (JJT) to be located in New York, NY or New Brunswick, NJ.

At JJT, we shape the future of healthcare by unlocking the power of people, technology, and insights. While serving as strategic problem solvers and innovators, we collaborate as trusted allies with leaders and partners across functions, sectors, and regions to align business strategies with technology solutions to drive outcomes that matter and experiences that delight.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.

With $93 billion in 2021 revenue, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. There are more than 250 Johnson & Johnson operating companies employing over 125,000 people and with products touching the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.

At JJT, we drive business solutions through an agile, integrated approach and create the best end-to-end experience for our employees and customers through human-centered design. From guiding patients through treatment to accelerating vaccine development to enabling employees to work seamlessly from any location, our digital tools infuse our products with novelty, dexterity, and ease.

Do you seek to tackle big, sophisticated, ambiguous problems? As digital leaders, we shape J&J to lead in digital technology – savvy and capable of fulfilling its promise. The technology we deliver fuels J&J as we strive to change the trajectory of health for humanity! Reporting to the Sr. Director of Experience Design, the Director will design, lead, and inspire squads to craft human-centered digital experiences that meet users’ needs. This strong digital leader will collaboratively partner with product teams to achieve identified objectives, keep informed on industry trends, and identify UX opportunities and methodologies. This individual should be naturally curious, have a passion for human-centered design, be a creative problem solver, be comfortable with ambiguity, and embrace an agile culture. The leader will also help to design artifact creation and demonstrate the use of design research methodologies.

Responsibilities:

• Operate as a strategic leader to drive the Experience Design strategy and roadmaps for a sector living into the JJT High-Performing Teams Operating Model
• Lead and accelerate the growth and impact of Experience Design within a sector ensuring that products and services are design-led and people-centric
• Proactively work with partners to frame the business problem and use the principles of design thinking to build strategies through a process of continuous product discovery inclusive of user research, prototyping and outcome measurement
• Lead a multi-faceted team of T-shaped XD practitioners to build design artifacts: personas, current and future state journeys, service blueprints, prototypes, etc.
• Attract, hire, and retain superior design talent to ensure squads have the skilled expertise needed to deliver on the JJT People-centricity pillar
• Work with DesignOps and the Sr. Director of Experience Design to identify and manage staffing and resourcing to support flexible capacity scaling to meet demand
• Present, advocate, and evolve the vision and strategy for the sector by measuring and reporting the outcomes and impact of design
• Evolve, conceptualize and communicate new insights using storytelling techniques
• Guide, mentor, and support designers to develop their craft and career growth
• Collaborate closely with the Sr. Director to build business cases for investments in XD
• Provide leadership around UX standard methodologies and the creation of seamless web and mobile applications and services that form the primary touch points for our users (patients, health care practitioners, employees, etc)