Director, Procurement Global Experience Owner (PGEO)

Johnson & Johnson is currently recruiting for a Director, Procurement Global Experience Owner (PGEO) may be located in New Brunswick, New Jersey, Tampa, Beerse,  Bogota, or Prague.

Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

The PGEO provides leadership and support to the Global Services Procurement organization, manages business engagement relationships with Global Services, Procurement and other key stakeholder groups.  The role will manage strategy development, strategic project execution and continuous improvement/optimization of areas of responsibility to drive efficient Procurement processes and an optimized engagement model. This role will have accountability for internal and external Experience, Content, Efficient Channel enablement from purchasing through payments, and execution of strategic priorities/initiatives.  This role is responsible for transforming the employee and external partner experience via integrating the end-to-end business processes, technology platforms/tools and org design in support of optimal execution of Procurement processes.  The role will utilize data to inform and drive insights.  The role will be required to partner across Procurement pillars and stakeholder groups. The PGEO will drive from a global perspective while partnering closely with regional service delivery teams.  The PGEO will drive continuous improvement and optimization to ensure strategic focus and organizational value add for areas of responsibility and be key to driving an elevated Procurement experience for stakeholders via direct accountability for Experience, Content and Global Channel enablement while strategically executing in accordance with Global Services Procurement key strategic initiatives.

Responsibilities:

• Shape & drive the Global Services Procurement vision through strategic leadership of Content, Experience,  Global Channel expansion & optimization and key strategic project execution as appropriate.  
• Drive accountability and ownership with internal and external partners to maximize value delivery
• Optimize areas of responsibility, ensuring strategic focus and big picture thinking across the team
• Partner across Procurement and GS functions to lead key activities; this includes coordination of subject matter expertise to successfully plan and execute responsibilities
• Effectively leverage data and insights
• Partner closely across relevant stakeholder groups to elevate the overall internal and external business partner experience
• Ensure transparent monitoring and assessment of key processes, identify resource needs to support activities
• Focus on team prioritization, eliminating non-value add work supporting team focus on key initiatives
• Connect with external partners for insights, trends, and best practices
• Provide leadership, direction, coaching and feedback to team
• Support efforts to ensure processes and operations are conducted in a compliant manner, via alignment with Compliance, Privacy and Legal partners, without disruption to service or experience.
• Represent the voice of customers and partners on the Global Experience team, shaping and continuously supporting a culture of process improvement, innovation & transformation.
• Coordinate and synchronize efforts with Corporate tier Business Process and Technology teams to ensure strategic process and experience standards are consistently deployed.
• Demonstrate employee/customer data insights to influence strategies that drive prioritized service, process, and technology solutions; enhancing service delivery and execution, globally, while optimizing our 3 E’s: efficiency, effectiveness, and experiences
• Perform other work related duties as assigned