Field Service Engineer

Auris Health, part of the Johnson & Johnson family of companies, is recruiting for a Field Service Engineer, Medical Device/Robotics, located in the New Orleans, LA and surrounding area. This position is a field-based position and requires up to 50% of travel with frequent overnight travel. Candidate must have the ability to work in home office 25% & in field 75%. Valid US Driver’s license required. Johnson & Johnson Medical Devices is focused on shaping the future of digital surgery and expanding its robotics and digital solutions offerings across the entire portfolio, with multi-specialty, end-to-end solutions in orthopaedics, endoluminal intervention and general surgery. This includes the MONARCH® platform, a first-of-its-kind robotic technology indicated for bronchoscopic visualization of and access to patient airways for diagnostic and therapeutic procedures in the lung. Ethicon, part of Johnson & Johnson Medical Devices Companies, has made significant contributions to surgery for more than 100 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com. The Field Service Engineer (FSE) provides frontline support by resolving customer’s problems and issues related to assigned products through technical expertise and troubleshooting. Assigned products currently include Monarch and NeuWave medical systems. The FSE is a field-based, customer-facing role that installs, services, maintains and modifies medical devices and robotic systems at our customer sites, primarily in the clinical environment. The FSE uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to rapidly repair equipment. Many FSEs operate independently within their geographic territory, however Ethicon offers a team-based environment with opportunities to benchmark, mentor and receive expert technical support. FSEs are home-based and required to travel mostly within their region to support customers using their technical expertise. Job Responsibilities will include but are not limited to: Perform service, preventative maintenance, modifications and installations on Ethicon medical device products at customer sites with minimal direction Provide on-site customer repairs; responsible for delivering both timely and effective repairs Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction Work closely and collaboratively with fellow Ethicon field team members, including Sales, Marketing, and Training to ensure customer success Perform necessary administrative duties accurately Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment Job will generally be performed on customer site, typically at a Hospital or Medical Institution. Customer site may have exposure to hazardous materials, waste, airborne particles and allergens. Days and hours of work are flexible Monday through Friday, generally 8:30 a.m. to 5:30 p.m. Qualifications Required: A minimum of Vocational, Certificate, Technical or Associates degree. A minimum of 2 years’ experience in a service environment working with customers to resolve problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment Self-starter with strong customer service skills as well as excellent interpersonal skills Demonstrate excellent judgment in customer relations and in handling company resources Hold a current valid driver’s license and good driving record over last three years Willing to work different shifts as business needs dictate Ability to work in the field a minimum of 50% with frequent overnight travel and provide service in assigned geography Willingness to participate in an on-call rotation after training and certification is completed. Must be able to occasionally lift and/or move up to 85lbs Occasional evening and weekend work may be required as job duties demand Preferred: Advanced Degree Experience working in a regulated environment in compliance to ISO 13485 and 21 CFR 820 At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.] Primary Location United States-California-Redwood City-150 Shoreline Dr Other Locations North America-United States-Louisiana-New Orleans Organization Auris Health, Inc. (6267) Job Function Sales Requisition ID 2206018292W