Global Learning Administrator Specialist with German

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” 

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

Global Learning Administrator Specialist with German

Location: Prague

Contract: full-time, permanent contract

The Global Learning Helpdesk is mainly responsible for providing initial responses and immediate resolution that does not require any transactional processes within the Learning Management System (LMS). This includes providing guidance and support in managing queries related to training removals and archiving processes, managing requests for absent tagging and due date modifications, adding/removing test attempts, sending out invitation and communication emails to target audiences, and, continuously documenting and updating processes as needed.

They are responsible for responding to end user and admin queries or requests via case management tool (CMT); they are also expected to effectively understand and convincingly communicate information in English by a statement, suggestion, gesture, appearance, verbal or written to gain agreement on system limitations, functionality options, concepts, processes, and policies.

Utmost integrity, collaboration, and dedication to quality customer service is expected from the role.

The responsibilities & the impact YOU will have:

• Provides system administration support and addresses concerns and queries via email/case management system/other support media.
• Resolves queries with system navigations and intake portal walk-throughs and empowers end users to do the same in the future.
• Manages tasks with a risk-management-oriented approach and in accordance with defined/to-be-defined Service Level Agreements (SLA’s).
• Independently plans, schedules, and executes day-to-day work and objectives
• Contributes positively to a knowledge-sharing environment
• Takes ownership of all assigned tasks, initiatives, and inquiries and makes sure they are resolved efficiently and accurately
• Establishes and maintains a confidential and critical work environment, focusing on customer service by handling all customer requests and queries, and dealings at work in a professional manner.
• Participates in training/workshops to improve techniques and process acuity and, performs other tasks or projects deemed needed for the role or as designated by immediate supervisor or by manager/s.