Global Learning Administrator with Dutch

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” 

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

Global Learning Administrator Specialist with Dutch

Location: Prague

Contract: full time, permanent contract

The Learning Administration Specialist is mainly responsible for executing customer requests, consulting with training organizations and learners throughout the enterprise and being a SME (subject matter expert) on their given technology of expertise. He/she analyzes and creates effective operational tasks to ensure requests are delivered in a timely manner. He/she generates reports and performs other learning-related activities. He/she is also responsible for managing end user and admin queries or requests via case management tool SFDC, SharePoint or other Helpdesk intake tools.

The responsibilities & the impact YOU will have:

• An individual contributor with specialized technical and operational knowledge in learning technologies and operations, and who can apply specialized learning knowledge as he/she manages concerns, queries, and requests via case management system.
• Provides support in deploying learning activities and creating learning environments by carefully gathering and analyzing explicit and implicit requirements prior to executing work tasks
• Provides timely, complete, and accurate end-to-end learning support for given technology to all learning clients
• Partners and aligns with his/her team lead in meeting team and individual goals
• Independently plans, schedules, and executes day-to-day work and objectives with minimal supervision, within the limits of established policies, guidelines and procedures, with most tasks delivered in the form of expected results and some impact on others within the job area.
• Takes ownership of all assigned tasks, initiatives, and inquiries, makes sure they are resolved/ completed efficiently and accurately