Head of OCM-J&J Technology End User Services

The Johnson & Johnson Technology (JJT) End User Services (EUS) team provides all the key productivity, collaboration, and computing services our organization relies on for doing their day-to-day work. This includes capabilities and process improvements for services such as M365, Zoom, 6Connex, Windows 10/11, AWS/W365 virtual Environments, PC/Mac, Mobile, Meeting Rooms, office and home technology setup experiences, License management, New Starter and much more!

The Organizational Change Management (OCM) team is part of the EUS Digital Workplace Practice (DWP) and is responsible for interpreting how the needs of the organization can be delivered by EUS technologies and services. The EUS DWP is defined as a “Chapter” within our J&J Technology High Performance Teams model. As a Chapter we provide services across all EUS Products to ensure we bring key expertise and skills to each of these capabilities. The OCM team determines behavioral change programs which improve the desired outcomes of our business teams. They then build and implement change programs to deliver a frictionless employee transition and experience. 

Role Overview

We are excited for you to join our established OCM team who provide organizational change services to all our EUS programs. The EUS Head of OCM will provide the overall leadership across all OCM programs for the group. You will be part of our larger Digital Workplace Practice – Employee Experience, Targeting & Analytics and Personalized CRM. We work with our EUS service owners, Technology Services and J&J Technology communication teams, and key Technology and Business partners to deliver technology improvements across our organization. You will lead a team of employees and contractors delivering these services for Johnson & Johnson.

This is a very fast and dynamic space, and this team concentrates on understanding businesses experiences and outcomes, to enable them to develop targeted and tailored user journeys. They use these journeys to nurture behavioral change programs, to deliver measurable change outcomes across the organization.

Role Scope and Responsibilities

Lead the overall strategy and approach for all OCM activities and programs that improve employee adoption and usage of EUS capabilities across J&J.

• Partner with the Digital Workplace Practice Leader to develop team as a Chapter group with the Johnson & Johnson HPT model, ensuring priorities shared and measured through OKRs and overall OCM work demonstrates these HPT standard methodologies.
• Resolve, advocate, and implement OCM frameworks and standards to be used across the digital workplace practice and with EUS service owners and other partners.
• Lead the OCM team and resolve resource needs and performance management for direct report and contract resources.
• Be responsible for the allocation of OCM resources to programs ensuring the team has the appropriate skills, knowledge, and knowhow to address desired programs.
• Own EUS global learning services and resolve language provision of services on a global basis.
• Own, develop and lead OCM budget for resources including resource management, billing, program funding and any appropriate capital appropriation.
• Own and further nurture existing partnerships with Technology Services, central J&J Technology communication teams and other core communication team and peers to apply expertise and communication channels, align core messaging and deliver seamless communication experiences.

Act as a key member of the EUS Digital Workplace Practice and advocate OCM work with:

1. EUS Employee Experience (EX) team to help define required EX studies and inputs needed for change program.
2. Targeting and Analytics team to understand business outcomes and resolve campaigning targeting and metrics needs.
3. Personalized CRM team to deliver timely, personalized email communications that meet communications plan outcomes.

Be a coach and mentor to wider members of the Digital Workplace practice and EUS colleagues in the benefits of good behavioral change management.

Lead the process for developing change plans and approaches required to deliver business and behavioral change outcomes driving through a multichannel approach to reaching employees and contractors across J&J globally.

Work internationally across the J&J organization being sensitive to different sector and country need.