[Jan] Group Coordinator グループコーディネータ (Language Concierge)

PURPOSE OF POSITION

• Drive operational excellence within the Language Concierge Group, coordinating both in-house and external interpreters to deliver language support across Janssen Pharmaceutical K.K. and  Johnson & Johnson K.K. more broadly.
• Be a proactive gatekeeper and first point of contact to provide an optimal interpreting service to all stakeholders, with skill in managing the interpreting needs of a range of domestic and international non-Japanese speakers accessing the Language Concierge Service.
• Facilitate professional life of non-Japanese employees or visitors in Japan and help create an inclusive environment through the management of optimal interpreting services.
• Provide operational support for the Group (and its Communication & Public Affairs colleagues where required), including processing invoices and financials, booking meetings and venues, providing in-office support for meeting preparation and logistics (incl. meeting-specific guidance on audio systems), and managing team resources.

RESPONSIBILITIES/PRINCIPAL DUTIES (Essential Functions)

• Manage interpreters’ availability and schedules to meet requests for their language support. Able to manage and prioritize requests from multiple business functions and levels of seniority at Janssen Japan and J&J Japan. 
• Review and interpret each service request to be able to provide the best interpreting service for meeting organizers.  
• Assign internal interpreters from the Language Concierge Group or arrange external interpreters as necessary by contacting J&J preferred vendors.
• Obtain quotations from vendors and gain PO approval from meeting organizers. 
• Be flexible to support a range of meetings for interpretation, including investigator meetings, advisory boards, audits, seminars, symposia, Town Hall Meetings, Kick Off Meetings, government meetings and a range of internal meetings and workshops. 
• Provide appropriate means of communication and equipment for the meeting sponsors so they can smooth the communication between Japanese and non-Japanese speakers. 
• Appropriately maintain the best condition for the interpreting devices and help the sponsors arrange those devices according to their needs through J&J preferred vendors, providing in-person support both at the J&J office and external sites where required.
• Communicate with external vendors and other stakeholders to smoothly process quotations and invoices by appropriately using the company purchasing system.
• Keep a record of transactions with J&J preferred vendors and review/track the cost-effectiveness of the interpreting service on a regular basis. 
• After completion of each interpreting service, seek feedback from colleagues who have requested interpreting support. 
• Foster and actively contribute to a One Team mindset within the Janssen Japan C&PA team, actively encouraging team collaboration to drive the best outcomes. Help to increase alignment and partnership between the Language Concierge Group and the broader C&PA team.