Professional Services Specialist (m/w/d)

“Caring for the world, one person at a time” and “Reach more patients, restore more lives” are what defines the people of Johnson & Johnson. We embrace research and science, bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Professional Services Specialist (m/w/d) Full- time 100% Location: Germany This position executes J&J and distributor employee and physician trainings and certification programs in order to ensure consistent optimum clinical outcomes of all J&J products including Refractive, Lens Extraction (Laser cataract Surgery & Phaco), Ocular Surface. Provides pre- and post-sales application support for local commercial teams and customers. Supports local commercial teams to ensure compliance of J&J and distributor resources with external and internal requirements and policies. Adheres to environmental policy, procedures, and supports department environmental objectives. Your tasks & responsibilities: Provide expert level support to external and internal J&J customers , especially during new product introductions Provide sales training and/or demonstrate equipment to local commercial teams at discretion of manager Provide optimization and problem-solving support for existing users, e.g. at sites experiencing sub-optimal clinical results Support Demos/studies in KOLs or Special /VIP sites as required by Medical Affairs/local commercial organization Support DACH countries and projects in addition to local country if required by Manager Support activities (internal and external) at J&J Vision Experience Centre (customer trainings, wet labs and recertification programs). Provide booth support at major European congresses Present J&J technologies to key accounts and KOLs Provide training & certification programs to J&J, distributor employees, physicians and system operators, in order to ensure consistent optimum clinical outcomes of J&J premium refractive, Lens Extraction (Laser cataract Systems & Phaco), Ocular surface portfolio, to drive premium procedure market share by optimizing clinical outcomes Ensure application support readiness for actual & new products (REF/LEX/ OCULAR SURFACE), providing expert level support during new product introduction including optimization and problem-solving at sites experiencing sub-optimal clinical results Manage Application Support activities (internal and external) including Product Trainings, at J&J Vision Experience Centre, supporting focus countries projects providing pre & post sales application support for local commercial organizations Qualifications High School and/or University degree preferred Min. 5 years of clinical and surgical ophthalmic background 2-4 years application support experience in the area of refractive surgery, Femtosecond lasers and cataract surgery Subject matter expertise, high and detailed knowledge of products and respective clinical application Good presentation and communication skills towards decision makers Excellent problem-solving skills and service orientation Ability to work independently with minimal supervision Flexible toward management and customer needs with regard to work scheduling Training and/or teaching experience preferred Fluent English and German required Willingness to travel frequently The well-being and development of our employees are central aspects of our company creed. Individuals who would like to fully realize their potential as part of our international, innovation-driven corporate family and who aspire to have challenging work, will find that our company provides just the right conditions. We consider intensive initial training, further education that is tailored to our employees' work and excellent opportunities for development - both nationally and internationally - to be just as essential as a good work-life balance, attractive compensation and above-average employee benefits. One aspect that distinguishes our company is the large number of measures we have to support our trainees and promote career development in ways that are also compatible with family life. For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences That is why we in Germany are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”! Severely disabled applicants will be given special consideration if they are equally qualified. Primary Location Germany-Baden Württemberg-Ettlingen- Other Locations Europe/Middle East/Africa-Germany Organization AMO Germany GmbH (7137) Job Function Sales Requisition ID 2206034522W