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Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.
As the Sr. Clinical Account Specialist, you will:
Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (https://e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
Collaborate with peers to share best practices to increase value for customers.
Use consultative selling techniques to identify potential sales opportunities within the account.
Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
Maximize customer case support capability through proper planning and scheduling techniques.
Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (https://i.e. TM and other CAS), as well as the support team (https://i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.
Develop and share best practices with US Field Sales and Service colleagues and internal partners.
Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high-stress environment.
Maintain composure and problem-solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
Provide mentoring for new BWI commercial team members as requested.
Respond daily to requests by email and voicemail from customers, practitioners and partners.
Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
Maintain Safe Fleet standards according to Company guidelines.
Communicate business related issues or opportunities to next management level.
Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
Perform other duties assigned as needed.