Senior Clinical Support Specialist VELYS - Johnson & Johnson, Zuchwill, Switzerland

Johnson & Johnson

4.2

(92)

Zuchwil, Switzerland

Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.
  • #2406181661W

    Position summary

    hnson, Zuchwill, Switzerland**

    This is an excellent opportunity for you to join a highly experienced and encouraging team, gain world-class training and support in a dynamic industry. Do you have 3-5 years of clinical experience with Medical Devices? As well as orthopedic surgery experience?. If so, we have an exciting opportunity for you! We are looking for a Senior Clinical Support Specialist to join our team in Zuchwill, Switzerland. The position is field based.

    Primary duties and responsibilities

    • Act as Product Expert for presentations with national accountability to multiple stakeholders across our hospital landscape in conjunction with the joints and Capital Sales Representative.

    • Supports all Joints Salesforce and customer installation and technical service requirements in assigned regions.

    • Manages logistical planning and implementation for procuring, moving, relocating, or repositioning equipment.

    • Sharing of best practice across region to ensure we constantly improve our integration of the robot.

    • Knowledge of publication, industry, or tech knowledge- be the expert in their field.

    • Maintain knowledge of competitor products, be up to date with other offerings.

    • Involved in roll out of new products/ updates

    • Manages customer relationships as RAS expert before, during and after installation. Clinical support for surgeon customer during initial robotics procedures.

    • Provides first line of service to internal and external customers for complex technical troubleshooting and resolution.

    • Delivers institutional facility training content to sterile processing, engineering, and others as required.

    • Assists sales organization with the efficient and effective utilization of equipment.

    • Quickly identify and solve problems on-the-go

    • Self-starter, ability to work without daily direction to increase results
      Great Teammate - work closely with VELYS Digital Surgery partners and FSE (Field Service Engineer) and Joints
      Salesforce to show unified approach in improving the customer experience

    Qualifications

    • Higher education degree or equivalent experience (required)

    • Specialization in Medical Devices Sales (required)

    • Min 3-5 years of clinical experience with Medical Devices (required)

    • Experience with joint reconstruction in knee and hip (required)

    • Readiness to be present in the OR during orthopedic surgeries (required)

    • Fluency in English, German and French (required)

    • Exposure to medical or surgical software/digital and/or capital equipment

    • Proactive problem-solving/solution seeking

    • Ability to navigate multi-function corporate environment

    • Readiness to complete all necessary hospital- and government-imposed requirements and to follow all existing hospital and OR presence guidelines (required)

    • Strong organizational and planning skills

    • Frequent travel in Switzerland, ability to travel on short notice

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Application

    If you are interested in this position, please apply with an updated CV and Cover letter. The selection process will start during the 7-days posting period, please send in your application as soon as possible. We reserve the rights to close the advert earlier. All applicants can expect feedback on the application.

    If you have issues applying, please use Chrome Web Browser and reset your password. If that does not help you can get more guidance and contact us from this page: https://https://www.careers.jnj.com/contactus-faq.

    Why you should apply for a job to Johnson & Johnson:

  • Ranked as one of the Best Companies for Women in 2020
  • 4.2/5 in overall job satisfaction
  • 4.2/5 in supportive management
  • 71% say women are treated fairly and equally to men
  • 88% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Global parental leave for all new parents (maternal, paternal, adoptive or surrogacy-assisted).
  • Global exercise reimbursement.
  • Two weeks off (one of them fully paid) for volunteer work.