Senior Customer Support Services Coordinator

JOM Pharmaceutical Services, Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for a Senior Customer Support Services Coordinator , remote work options may be considered on a case-by-case basis and if approved by the Company.

JOM provides distribution services for all Janssen Brands of products and is responsible for US and international distribution of finished good product including clinical trial distribution and order processing supporting researched & development initiatives.

Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all the Johnson & Johnson Family of Companies. Deliver strives to deliver an exceptional customer experience through leading critical customer-facing-functions such as customer service, distribution, and transportation. In addition, Deliver oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. It supports all three sectors of Johnson & Johnson: Medical Devices (including Vision), Pharmaceutical, and Consumer Products. Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety, and the experience of our customers is our top priority.

The Senior Customer Support Services Coordinator is responsible for order management for the Janssen Pharmaceutical companies. The Sr Customer Support Services Coordinator provides excellent customer support and accelerates growth by building strong and collaborative relationships with external customers and internal business partners. They provide optimum front-line service for our Janssen companies. This position will require full knowledge of each operating company's policies and procedures. Must possess high-level multi-tasking and organizational skills.

Duties and Responsibilities:

• Responsible for specialized and sophisticated order processing as assigned. This may include coordinating shipping and delivery of products.
• Maintains detailed records in compliance with applicable regulatory bodies such as but not limited to GMP, SOX, DEA, FDA, PWC, safety, and environmental requirements.
• Responsible for balancing, validating, entering, and editing specialty orders such as controlled substance orders, to be in compliance with all applicable federal, state, and local laws and regulations.
• Process requests for deviations by applying the appropriate systems and informing the appropriate partners.