Senior Manager of Field Clinical Engineering

Ethicon, Inc., part of the Johnson & Johnson family of companies, is recruiting for a Senior Manager of Field Clinical Engineering, Medical Devices and Robotics .  Remote work options may be considered on a case-by-case basis and if approved by the Company.

Ethicon, Inc. is a global leader in surgery with products and solutions found in almost every operating room around the world. Ethicon has made significant contributions to surgery for more than 100 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including robotics, digital solutions, sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com .

As the leader of the North American field clinical engineering team, you will be drive a successful field support organization by providing vision and tactical leadership. You will achieve optimal business results and excellent customer satisfaction across the installed bases of Monarch and any other products as assigned to build long term customer success by ensuring new and existing customers have optimized clinical workflows and by driving clinical proficiency with Ethicon technologies. 

Responsibilities

• Lead the day-to-day operation and administration of the Field Clinical Engineering team
• Provide direction and/or support to personnel providing clinical case support in robotic bronchoscopy procedures to drive optimal clinical outcomes
• Ensure your team support new program launches and advanced user training for existing customers
• Maximize clinical efficiency of customers to drive improvements in patient outcomes
• Attract, develop, and retain top talent to create an exemplary Field Clinical Engineering organization to strengthen your team
• Provide leadership to help drive customer loyalty and employee satisfaction
• Drive improvements in customer satisfaction by using customer feedback programs and direct customer engagement to accelerate the implementation of effective solutions
• Improve profitability of the services business by optimizing labor expense
• Maintain on-going, cross-functional communication to ensure that there is adequate liaison with Sales/Marketing, Training, and Support Services on key customer issues
• Promote a safe working environment and ensure compliance with applicable Quality Management System and Regulatory policies and procedures