Senior Team Lead, Global Cash & Bank

The Senior Team Leader, Cash & Bank is responsible for managing and overseeing end to-end service delivery in the Cash & Bank, Currency and Hedging function.

Policy and Strategy Development

· Develop policies and procedures and ensure compliance

· Participate in strategic planning for the team as required Record to Report Process Management

· Oversee the total record to report process – including inter-company, general accounting and period end closing process

· Manage service levels and targets to ensure delivery as defined in Service Level Agreements

· Develop and evaluate performance indices to measure operational efficiency against best practice

· Resolve complex or critical process issues which go beyond Cash & Bank team lead’s capabilities

· Review and analyze management reports as required and drive necessary actions for improvement

· Monitor resource utilization and manage resource allocation, including identifying changes to long term resource needs and implementing necessary actions

Internal and External Representation

· Represent the Cash & Bank function and lead change efforts for R2R area

· Work closely together with other Process Managers (Accounts Payable, Accounts Receivable) to insure best possible communication and interaction between the processes

· Develop, build and maintain relationships with all markets and business sector(s) serviced by the team

· Ensure that service levels and targets are met and service is delivered to customers in accordance to defined Service Level Agreements Continuous Improvement

· Lead identification of opportunities for continuous process improvement and innovate solutions and system enhancements so the team can operate in an efficient and cost effective manner

· Focus on simplification, standardization, quality improvement and cost minimization of process

· Proactive involvement in determining and implementing best practices

· Drive implementation of business process improvement initiatives to the team as required Team Performance

· Ensure team members have the appropriate skills, supporting tools and technologies to enable them to deliver excellent customer service

· Provide leadership, coaching, training and guidance team so they can proactively carry out their role to the highest possible standard

· Manage and monitor team performance on a regular basis to ensure that service levels and targets as defined in Service Level Agreements are met; and take corrective action when required

Work planning and Resource Allocation

· Develop and manage work schedules and activities, back up procedures and staffing requirements to ensure coverage at all times

· Pro-actively allocate resources as required, including job rotation and cross training to facilitate knowledge sharing

· Create an environment that allows team members to grow and be continuously challenged Professional Development

Team Development

• Develop, manage and adjust Cash & Bank team goals
• Develop Cash & Bank team leads using an on-going coaching, objective setting, personal development and performance assessment and feedback sessions
• Assist in recruitment, retention and motivation of staff as required

Personal Career Development

• Work with Supervisor to set personal goals and objectives
• Meet training responsibilities by attending scheduled training
• Develop, maintain personal knowledge base of and adhere to procedures, business processes, and relevant application systems of own area of responsibility
• Seek opportunities to improve knowledge, skills, and performance
• Be receptive to developmental feedback and strive to eliminate discrepancies between required competencies and current abilities

Professional Work Ethic

• Maintains high degree of professional conduct at all times
• Adheres to established office hours, policies, and dress code - Promptly advise supervisor of absences no later than start of business hours

Audit and Compliance

· Support auditors and legal authorities with the execution of required activities

• ensure staff are available as required

· Ensure current processes, systems, databases and information security are up to date and comply with current legislation