Team Lead

DePuy Synthes Sales, Inc., a member of Johnson & Johnson’s Family of Companies, is recruiting for a Field Operations Team Lead! This position will be located in Beltsville, MD.

DePuy Synthes Companies of Johnson & Johnson is the largest, most innovative and comprehensive orthopaedic and neurological business in the world. DePuy Synthes Companies offer an unparalleled breadth and depth of products, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, craniomaxillofacial, power tools and biomaterials. Building on the legacy and strengths of two great companies, more agile and better equipped to meet the needs of today’s evolving health care environment. With a focus on activating insights to develop innovative, comprehensive solutions, we are inspired to advance patient care in greater ways than either company could accomplish on its own.

Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all of the Johnson & Johnson Family of Companies. Deliver strives to deliver an exceptional customer experience through leading critical customer-facing-functions such as customer service, distribution and transportation. In addition, Deliver oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. It supports all three sectors of Johnson & Johnson: Medical Devices (including Vision), Pharmaceutical, and Consumer Products. Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety and the experience of our customers is our top priority.

The Field Operations Team Lead will be responsible for leading day-to-day operations in a 24-hour Logistics Center which provides specialized service to DePuy Synthes Sales, in professional, timely and self-directed manner. The Field Operations Team Lead will be responsible a for providing superior customer service and support to internal and external business partners at DePuy Synthes franchises (e.g., Sales Consultants, Regional Sales Managers, Operations). This position will design and execute an efficient plan for day-to day operations by providing clear direction to direct reports/non direct reports and 3rd party courier(s) whom support the Field Inventory Location, while ensuring adherence to effective SOPs, Quality and safety requirements. The Team Lead will provide constructive input to enhance the work process/environment by making suggestions and implementing process changes in coordination with the Field Inventory Location team to ensure the achievement of Orthopedic Field Logistics objectives.

Key Responsibilities:

• Provides leadership to the team in support of day to day business needs and is the liaison with the field sales organization
• Drives continuous improvement plans in distribution activities to improve operating costs
• Manage implant inventory including replenishments, National loaners, returns, and expired goods
• Lead the planning of implants, instruments, and transportation
• Perform check-in and put-away process for Orthopedic and Trauma products including: scanning inventory, completing inventory transfers, ordering replacement parts, and sorting mixed sets
• Check-in instrument sets to ensure all required instruments are present in set and order replacement parts when necessary
• Provide general support to the operations including the assembly of new instrument sets
• Receive in loose finished goods inventory and put to stock or match with appropriate sets
• Complete shipping functions to include: forwarding and issuing sets to customer, communicating incomplete set information to customer service, assembling packing lists, and completing shipping manifest
• Communicate with other company departments regarding product dispositions and potential problems
• Support/lead projects as required by the Supervisor or Distribution Manager
• Travel to/support other territories as required
• Perform housekeeping duties as directed to maintain a safe, clean working environment
• Adhere to quality controls processes and service quality guidelines
• Take "On Call" duties on a rotating basis, providing 24-hr support if necessary for a seven-day period
• Execute all safety policies, rules and regulations, reporting all incidents/accidents/injuries immediately upon discovery to Supervisor/Safety Coordinator
• Participate and lead quality and safety initiatives
• Deliver and pickup devices in hospital/surgical center designated staging areas as needed
• Operate all equipment in a safe, efficient manner following prescribed work methods, including but not limited to Hand-trucks, RFID scanners, inventory management software, simple hand tools for assembling warehouse equipment, box cutters, and PPE