Technology Manager, Meeting Room Services

Johnson & Johnson Family of Companies, caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for more than 130 years. We embrace in research and science; bringing innovative ideas, products, and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

With $94.9 billion in 2022 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

At Johnson & Johnson Technology Services (TS), our goal is to continue living into and deliver on our enterprise technology strategy, which is focused on the execution of leading-edge capabilities in alignment with business strategy while optimizing cost and drive operational excellence. We aim to become a trusted business partner, working together with the business, to influence and shape technology capabilities that enable J&J to change the trajectory of health for humanity.

We are seeking a Technology Manager, Meeting Room Services within the ASPAC End User Services organization. This position will be in Singapore. Increasingly, meeting room technology is becoming an important enabler for effective hybrid onsite and virtual collaboration. Johnson & Johnson is on a journey to transform our legacy conference rooms to current and modern technology to meet this expectation.

The candidate will join a high-performing regional End User Services team and work closely with global Modern Meeting Room Services team that aims at delivering the best possible end user meeting experience when using our meeting rooms throughout our sites in the Asia Pacific region. The position will be primarily accountable for regional strategy, engineering and automation of audio / visual technology that is deployed in our meeting rooms. In addition, the position holder will partner with the EUS Service team members to perform the ongoing meeting room technology assessment and refresh, conduct the budget planning and reporting activities.

Key working relationship:

Business site leadership, business technology leaders, IT service owners and delivery teams, vendors, project management team and site delivery team.

Roles & Responsibilities:

The individual will have the following responsibilities:

• Collaborate with global service owners, internal business partners and technology providers to develop strategy and solutions for conferencing spaces.
• Partner with Service Delivery team to build or upgrade meeting rooms
• Lead ongoing technology evaluation and life cycle refresh process.
• Create and maintain design documents, inventory, review the designs with service delivery team, provide input / feedback to change management efforts, User guides and lead service improvement programs.
• Engage in related business planning activities (budgets, project, and resource planning) as needed.
• Act as a single point of contact for virtual event tools for Asia Pacific region, manage demand intake and collaborate with business partner.
• Provide leadership to shape meeting room upgrades/lifecycle project expectations and stakeholder management in accordance with project objectives and timeline.
• Communicate updates to key stakeholders in a concise and timely manner, highlight challenges and drive resolution aligned to global and regional objective.
• Work with TS Leadership and key stakeholders to ensure that solutions delivered are aligned to the End User Services roadmap.
• Manage vendor activities required for operational excellence, project management, and service improvement.
• Performs other duties as assigned.