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environment.
Job Responsibilities
Process and validate income and mandatory corporate actions
Own issues related to the Announcement Capture Utility and escalate promptly
Deliver fund services trades operations BAU for the assigned location
Collaborate with internal teams to process transactions and resolve exceptions
Respond to and resolve client inquiries in a timely manner
Perform root cause analysis to increase STP and reduce client inquiries
Partner with client service teams to change client behavior and remove manual processes
Understand risk management and manage exceptions above materiality thresholds
Partner with technology strategy team to identify technology improvement opportunities
Ensure all day-to-day queries are addressed within required SLAs and escalate issues
Enhance controls and drive operational excellence across processes
Required Qualifications, Capabilities, and Skills
Hold a bachelor's degree
Demonstrate willingness to work in night shifts
Possess minimum 4 years of experience in the Financial Services industry
Utilize extensive working knowledge of Microsoft Office products
Apply strong analytical and problem-solving skills to drive change
Exhibit financial markets product knowledge and understand transaction lifecycle in corporate actions
Demonstrate subject matter expertise in Equities, Fixed Income, FX, Collateral, and Derivatives
Preferred Qualifications, Capabilities, and Skills
Leverage experience in announcement capture and corporate actions processing
Collaborate effectively with client service and technology teams
Support process automation and technology improvement initiatives
Adapt to changing business requirements and operational challenges
Communicate clearly with internal and external stakeholders
Drive continuous improvement in operational controls
Manage multiple priorities in a fast-paced environment
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.