EMEA Benefits Operations Analyst

pport employees with their benefits-related queries and to work closely with location-based stakeholders.

Job responsibilities

• Ensure the accuracy of benefit data across payroll, benefits platforms, and internal record systems.

• Participate in the daily management of the team mailbox, responding to queries from employees, external vendors, and internal stakeholder teams within SLA.

• Respond to and process employee benefit queries received through the company's case management system, ensuring timely and accurate resolution.

• Partner closely and build strong relationships with external benefits vendors and key internal stakeholder teams (e.g., Payroll, local HR stakeholders, Employee Relations, and other HR functions) on ad-hoc projects.

• Prepare benefits instructions for the payroll system and conduct post-payroll verification.

• Maintain and update all operational SOPs and checklists on an ongoing basis.

• Review and process benefit invoices in a timely manner, closely monitoring their status to keep stakeholders informed, especially regarding events relevant to the employee life cycle.

• Participate in ad-hoc project work and continuous improvement initiatives as required.

Required qualifications, capabilities, and skills

• Experience working in an operational, deadline-driven environment with excellent data manipulation skills using Microsoft Excel (VLOOKUP, PivotTables, Conditional Formatting, Data Validation, Error Checking, etc.) is essential.

• Self-starter with strong problem-solving skills, able to work both independently and as part of a team, and able to integrate and add value quickly.

• Prior benefits experience is not required, but a commitment to learning and ongoing development is essential.

• Excellent written and verbal communication skills, with the ability to confidently interact with internal clients at all levels of the organization and liaise effectively with external vendors.

• Must be able to maintain a high degree of confidentiality.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We also offer a range of benefits and programs to meet employee needs. Benefits include comprehensive health care coverage, a retirement savings plan, insurance benefits, a discount program including sportscard benefit, an Employee Assistance Program, wellness benefits and more. Eligible employees may also access the company's social fund for financial support. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.