Experience Research Associate - DXD QUANTS

Job responsibilities

• Partner closely with colleagues across product, design and technology to design and execute research projects which inform strategy and decision-making

• Analyze and interpret data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience

• Define relevant metrics and facilitate their implementation to provide meaningful insights about product performance and user experience

• Advise colleagues on what to measure about user experience, both by tracking user behavior and by running user surveys

• Monitor industry trends in user experience research methods and incorporate innovative techniques to maintain a competitive edge in the market

Collaborate with others as part of a culture of continuous learning and knowledge sharing within the user experience team

Required qualifications, capabilities, and skills

• Working experience in generative and evaluative user experience research, with a strong focus on quantitative research methods, OR an advanced degree (MSc, PhD) in data science, behavioral science, social psychology, statistics, or another relevant field

• Proven ability to conduct various quantitative research methods, such as surveys, A/B tests and statistical modelling, to derive actionable insights to inform product decisions

• Experience designing high-quality research, with the ability to adapt project scope to accommodate changing stakeholder needs

• Experience analyzing and visualizing data using Python or R, focused on developing reproducible analytical pipelines

• Experience synthesizing large datasets from different sources to derive meaningful insights

• Experience collaborating with cross-functional teams, including product managers, UX designers and developers, to drive user-focused decision-making and inform product prioritization

• Experience distilling complex research findings into actionable insights and then communicate those insights effectively to a range of audiences

Preferred qualifications, capabilities, and skills

• Experience with advanced statistical methods (e.g., longitudinal analysis, multi-level modeling, AI/ML techniques)

• Experience using experimental and quasi-experimental designs

• Familiarity with Tableau and/ or Adobe Analytics

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.