#210589933
ish root cause and champion change
Lead and act as a role model to all colleagues and peers and be an advocate of our brand
Foster an exceptional and unique culture
Drive exceptional performance. You will be comfortable with thinking big but starting small, knowing the best ways to fuel our people power and enhance service
Own processes and products for colleagues and customers and Change Champion
Understand and research customer behaviour and share knowledge with wider team and peers
Become a multi-channel expert across all platforms and functions that we operate across
Required Qualifications, Capabilities and Skills
Demonstrates leadership
Passionate and curious about people, take extreme accountability, think commercially
Lead colleagues and self, through times of ambiguity
Be able to drive results through colleague engagement, creating a culture of success
Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals
Be customer centric with a real focus on 'out of the box thinking' to support resolutions and inquiries
Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity
Have intrinsic passion to coach and support delivery of first class service to colleagues and customers
Preferred Qualifications, Capabilities, and Skills
Previous experience working in a fraud operation within a financial institution
Experience in leadership including, coaching and performance management
Knowledge of the UK regulatory framework and best practice regarding fraud prevention
#ICBCareer #ChaseUKCustomerServices
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.