Fraud People Lead - Chase UK

JPMorgan Chase

3.3

(114)

Edinburgh, United Kingdom

Why you should apply for a job to JPMorgan Chase:

  • 62% say women are treated fairly and equally to men
  • 78% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.

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    Position summary

    ish root cause and champion change

    • Lead and act as a role model to all colleagues and peers and be an advocate of our brand

    • Foster an exceptional and unique culture

    • Drive exceptional performance. You will be comfortable with thinking big but starting small, knowing the best ways to fuel our people power and enhance service

    • Own processes and products for colleagues and customers and Change Champion

    • Understand and research customer behaviour and share knowledge with wider team and peers

    • Become a multi-channel expert across all platforms and functions that we operate across

    Required Qualifications, Capabilities and Skills

    • Demonstrates leadership

    • Passionate and curious about people, take extreme accountability, think commercially

    • Lead colleagues and self, through times of ambiguity

    • Be able to drive results through colleague engagement, creating a culture of success

    • Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals

    • Be customer centric with a real focus on 'out of the box thinking' to support resolutions and inquiries

    • Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity

    • Have intrinsic passion to coach and support delivery of first class service to colleagues and customers

    Preferred Qualifications, Capabilities, and Skills

    • Previous experience working in a fraud operation within a financial institution

    • Experience in leadership including, coaching and performance management

    • Knowledge of the UK regulatory framework and best practice regarding fraud prevention

    #ICBCareer #ChaseUKCustomerServices

    ABOUT US

    J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

    ABOUT THE TEAM

    Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

    Why you should apply for a job to JPMorgan Chase:

  • 62% say women are treated fairly and equally to men
  • 78% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.