Integrated Monitoring and Control Center (IMCC) (502)

ow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success.

Job Responsibilities:

• Manage incidents via ServiceNow for timely resolution and escalation.

• Provide L1 Technology support to 2-3 technology products.

• Research performance/health and resolve technical failures.

• Analyze details using multiple systems to resolve problems.

• Maintain strict adherence to risk procedures and complete risk training.

• Assist in IMCC risk avoidance assessments.

• Escalate concerns to production areas or vendor partners for resolution.

• Communicate clearly with internal/external clients, including senior management.

• Identify risk trends and patterns for management and technology partners.

• Participate in service/process education to enhance customer experience.

• Lead/support Continuous Improvement activities.

Required Qualifications, Capabilities, and Skills:

• 3 years of experience in Operations, including Risk & Control.

• Strong oral & written communication skills, problem-solving skills, and organizational skills.

• Advanced MS Office skills.

• Attention to detail and ability to make decisions with minimal supervision.

• SQL knowledge.

• Flexibility and project management skills.

Preferred Qualifications, Capabilities, and Skills:

• Technical qualification/skills preferred.

• B.Tech, MBA, BCom graduates considered.

• Prior Level 1 incident management experience preferred.

• Excellent written communication skills.

• Ability to communicate across all levels of leadership.

• Ability to work within a team and maintain confidentiality.

• Familiarity with ATMs.

Additional Information:

• A Scorecard rating of Meets Expectation.

• Should not be on any corrective action.

• Good attendance record.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.