Learning Experience Designer (Associate) - Talent Enablement

his role, you'll design and develop engaging, multimedia learning experiences that make a real impact across the business. From concept to delivery, you will own the end-to-end design process: prototyping, iterating, managing timelines, and measuring learning impact. You will bring a strong design sensibility and a curiosity for emerging tools and technologies - including AI - to continuously push the boundaries of what learning can look like.

Job responsibilities:

• Design and develop learner-centered experiences across multiple multimedia formats including video, eLearning, simulation, and interactive content

• Partner with stakeholders and subject matter experts to identify learning objectives, scope requirements, and align on deliverables

• Create visually compelling assets that maintain brand consistency and meet a high standard for design quality

• Manage multiple projects simultaneously, independently driving timelines from kickoff through delivery

• Prototype and iterate on learning solutions through rapid design cycles, incorporating feedback and testing to refine outcomes

• Apply adult learning theory and instructional design frameworks to ensure learning experiences are grounded in science and best practice

• Measure and evaluate learning effectiveness using data, assessments, and learner feedback to continuously improve solutions

• Craft meaningful assessments, including scenario-based evaluations and knowledge checks, that go beyond surface-level recall

• Ensure all learning experiences meet accessibility and inclusive design standards

• Explore and adopt emerging tools and technologies - including AI-assisted design - to innovate and elevate the team's work

Required qualifications, capabilities, and skills:

• Experience designing and developing learning content, with a portfolio demonstrating range and quality

• Foundational knowledge of adult learning theory and frameworks (ADDIE, SAM, Bloom's Taxonomy, cognitive load theory)

• Ability to apply learning science principles in practical training solutions

• Strong stakeholder management skills; able to build trust, influence, and align cross-functional partners

• Talent for multimedia storytelling, turning complex information into engaging, digestible narratives

• Proficiency with multimedia tools (e.g., Camtasia, Adobe After Effects, simulation authoring platforms, Microsoft Suite)

• Strong visual design skills, with attention to layout, typography, color, and brand consistency

• Excellent written and verbal communication skills

• Experience publishing and managing content within a Learning Management System (LMS)

• Commitment to accessibility and inclusive design, with awareness of WCAG and ADA standards

• Ability to independently manage timelines, priorities, and projects, quickly learning new tools and technologies

Preferred qualifications, capabilities, and skills:

• Experience in curriculum development, including needs analysis, learning architecture, and program-level design

• Knowledge of user experience (UX) and design thinking principles as applied to learning solutions. Familiarity with HTML or web development for custom digital learning content

• Ability to measure and analyze learning effectiveness, demonstrating ROI to stakeholders

• Experience with prototyping and iterative design, refining solutions based on testing and feedback

• Experience publishing and managing content within a Learning Management System (LMS)

• Skill in designing meaningful assessments, including scenario-based evaluations, knowledge checks, and performance-based measures

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.