Loan Servicing Specialist IV- Dealer Services Floorplan Operations

advances, payments, and general ledger items while servicing auto dealership floorplan loans.

Job responsibilities:

• Answer customer service calls, research and respond to inquiries and requests for information, and resolves problems and complaints

• Perform timely and accurate system input of new loans and loan payments which includes high level accuracy to ensure proper payment and verifying supporting documentation

• Balance daily work leveraging standard accounting practices

• Assist customers with new online application set up and provide support as needed

• Perform internal quality checks to eliminate errors and approve peer work accuracy

• Focus on managing equity accounts and money movement, including wire and ACH transfers

• Partner to onboard and offboard dealerships

• Provide prompt, courteous and excellent customer service to internal and external clients

Required qualifications, capabilities, and skills:

• Attention to detail and general accounting skills

• Strong knowledge of the banking industry business structures

• Willing to work in a fast-paced, heavy volume environment

• Strong organizational, prioritization, and communication skills, both written and verbal

• Ability to multi-task: Utilize and manage multiple applications simultaneously

• Keeping up to date with procedures, and ensuring work is within company compliance

• Must have strong problem solving, research, analytical, and decision making skills

• Excellent computer skills, accuracy with numbers, and attention to detail, including working knowledge of Microsoft Office products

• Strong interpersonal skills and thrive in a collaborative environment

• With forward thinking mindset that will drive new initiatives and continuous process improvement

• Must have excellent attendance

Preferred Qualifications, Capabilities, and Skills:

• Accounting, math and/or financial college coursework

• Proficient in 10-key and data entry, ensuring accurate posting of transactions

• Experience in managing service agreements and general knowledge of legal documents

• Prior auto servicing, revolving credit line and/or account management experience

• Money movement and/or wholesale floorplan system experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.