Product Manager, Vice President - Digital Channels Experience

al teams to deliver high-quality products that exceed customer expectations.

Every digital customer has interacted or has access to their Profiles & Settings, making these features essential for a seamless, consistent experience across all brands and segments. Profiles & Settings features are the gateway to all digital servicing and personalization, touching every customer and driving key business outcomes at scale.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Develops a clear communication strategy for area of ownership; presents updates to senior leaders and communicate progress through various forums, dashboards, etc.

• Evaluates information gathered from multiple sources and ensure consistency

• Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Customer obsessed and track record of driving measurable experience improvements

• Experience defining, measuring, and reporting on analytics and experimentation results

• Polished verbal, written, and presentations skills; ability to articulate at the right level of detail to a wide range of audiences and stakeholders

• Demonstrated ability to manage delivery timelines and risks for multiple initiatives with calmness and diligence

• Team-oriented disposition and positive attitude

• Ability to thrive in a complex and fast-paced environment; resourceful and a results-oriented self-starter

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Experience with or working knowledge of agentic solutions used for solving customer problems.

• Familiarity with AI and Large Language Model concepts and application.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.